Software Engineer Internal AI Platform

We believe conversations will become the #1 way to shop.

At Gorgias were building the platform that makes this real: a unified AI agent that sells supports and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce and were leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal seamless and intelligent. By combining deep product expertise with the latest in AI were making shopping feel more natural human and connected than ever before.

To win we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy Gorgias is building the foundation for the next decade of ecommerce where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the team

We are the company-wide platform and empowerment team for internal AI at Gorgias. Our mission: make Gorgias the company that operates best with AI every employee exponentially more productive every team able to build and the whole thing governed without friction. We build the platform and we make it land; building is half the job getting it into everyones daily work is the other half.

We own two layers:

• The internal AI Infrastructure the agent framework runtime evals MCP servers the skill registry the Context Layer governance deployment and observability. The substrate everything else is built on.

• Cortex the internal AI Platform: the surface where employees work with AI on Gorgias problems and increasingly where they build with it (agents workflows embedded apps) across Slack the web app automations and the API.

We sit at the intersection of data AI and engineering with three complementary roles: Platform engineers (this role) who build the infrastructure services and surfaces everything runs on; AI engineers who design and ship the agentic systems; and Context engineers who structure the data and knowledge that make those systems useful. Enablement and product sense are part of every role here we treat the platform as a product and Gorgians are our customers.

What youll do

Youll join our platform group and own end to end the systems and surfaces that make the whole company effective with AI from the UI experience people use to the infrastructure it all runs on.

• Enhance the Cortex UX. Design and ship the user-facing surfaces of the platform the work hub agent/app builder workflows connectors embedded apps with the product polish and reliability that make people want to use it.

• Own platform services and infrastructure. Internal APIs background workers integration layers; deployment pipelines on Kubernetes GitHub Actions Terraform and ArgoCD/GitOps; Datadog monitoring alerting incident response and capacity planning.

• Build the foundation for others to build on Cortex. The auth integrations and app framework that let other teams ship internal apps inside Cortex without touching the infrastructure underneath.

• Harden governance and cost control. Permissions usage visibility and the controls that let us empower people without overspending on LLM infrastructure.

• Raise the bar on developer agent and user experience. Reduce friction for AI and Context engineers automate repetitive work and keep the platform a place people reach for not around. Just as important: make the codebase a place coding agents operate efficiently clear conventions tooling docs and fast feedback loops so agents can ship reliably with minimal hand-holding. We embrace AI-native workflows and an agent-legible codebase is a first-class goal not an afterthought.

• Be a pillar of the platform. Continuous peer review and shared coverage so the platform is never a one-person operation and so AI and Context engineers can stay focused on enablement and use cases.

Who you are

• 3 years as a full-stack engineer and youve shipped user-facing products end to end you care about the experience people actually have not just the API behind it.

• Strong full-stack engineering across front-end and back-end (React on the front services and APIs behind it) with the product instinct to turn capabilities into something approachable and reliable.

• Comfortable owning cloud-native infrastructure Kubernetes Terraform CI/CD container orchestration on GCP and platform services not just the UI.

• Solid with Python and/or TypeScript/ and pragmatic about picking the right tool for the job.

• You understand system design fundamentals service boundaries API contracts async patterns relational data.

• You have a platform mindset: your teammates and Gorgians are your users and so are the coding agents working in your codebase. You optimize for the productivity and autonomy of all three writing clean well-tested agent-legible code and caring about long-term quality not just shipping fast.

• Youre comfortable with ambiguity communicate clearly flag blockers early and own your work end to end.

Nice to have

• Experience building multi-user products auth permissions account management.

• Observability and monitoring tooling (Datadog OpenTelemetry).

• Familiarity with streaming infrastructure (Kafka Kafka Connect CDC patterns).

• Prior platform-engineering or internal-tools experience.

• Interest in or exposure to AI-native development agent orchestration MCP evals (LangGraph LangSmith). Helpful not required: we can teach the AI layer faster than years of product web and infra craft.

Our current stack

• Agent platform: LangChain / LangGraph

• LLM providers: Anthropic Google Gemini OpenAI

• Observability: Datadog LangSmith

• Languages: Python TypeScript/ React

• Infrastructure: Kubernetes ArgoCD Terraform Helm

• Cloud: GCP (Cloud Run IAM BigQuery)

• CI/CD: GitHub Actions

• Messaging & streaming: Kafka internal Kafka Connect systems

• Storage: BigQuery PostgreSQL Redis

• Data: dbt Airbyte Kestra

• MCP & skills: Gorgias MCP centralized skill registry

• Project management: Linear Notion

Perks and Benefits

• Competitive salary & equity (90th percentile worldwide go check our public salary calculator)

• 5-week vacation plus 2 weeks RTT (We follow each countrys appropriate PTO Laws)

• Paid sick leave

• Paid parental leave (16 weeks)

• MacBook Pro

• Personal credit card to buy lunches (we use Swile)

• We provide private health insurance (we use GAN)

• Get up to 700 to set up your workstation at home (working from home should feel breezy)

• Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias
At Gorgias AI is a natural extension of how we work and build. Our teams use it every day to research write analyze code and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT Claude Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows and each team has AI champions who showcase fresh ideas during weekly company-wide standups now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy but as a multiplier helping us move faster think deeper and serve customers better.

AI use in Recruiting at Gorgias
By submitting your application you agree that Gorgias may collect and process your personal data for recruiting workforce planning and related purposes. For more information about how we process your data and your rights please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias
Were committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds experiences and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process please contact us at .

Required Experience:

IC