Senior Operations & Application Support Engineer

As a Senior Operations & Application Support Engineer you will:

• Lead the resolution of major incidents and complex production issues ensuring effective stakeholder communication and timely service restoration.
• Conduct and lead root cause analyses post-incident reviews and implementation of corrective and preventive actions.
• Define and continuously improve monitoring observability and operational support strategies to enhance service reliability.
• Drive proactive maintenance operational optimization capacity planning and performance improvement initiatives.
• Validate deployment testing and rollback strategies in collaboration with DevSecOps Architecture and Database Administration teams.
• Prepare operational reports trend analyses capacity assessments and service
• improvement recommendations.
• Lead automation and operational efficiency initiatives through scripting tooling and process optimization.
• Provide technical leadership mentoring and guidance to support teams while fostering operational excellence.

Qualifications:
What would make you a fit for the role:

• Bachelors degree in Computer Science Information Technology Engineering or a related field; a Masters degree is an advantage.
• Minimum 7 years of experience in enterprise IT operations including at least 3 years in a senior operations or support role.
• Deep knowledge of ITIL processes including Incident Problem Change Release Event and Capacity Management.
• Extensive experience with Linux/Unix environments containerized and cloud-native platforms and CI/CD ecosystems.
• Strong expertise in observability logging performance monitoring and operational analytics tools.
• Proven experience supporting middleware and integration technologies including API management messaging event streaming identity management and web platforms.
• Demonstrated ability to lead complex incident management capacity planning operational risk assessment and service improvement programs.
• Excellent communication skills in English French is an advantage.
• Professional certifications such as ITIL Intermediate/Managing Professional advanced Linux cloud platform Kubernetes or equivalent certifications are highly desirable.

Required Skills:

UNIXCLOUD PLATFORMMIDDLEWARECAPACITY MANAGEMENTKUBERNETESLINUXCI/CD