Program Services Manager

Trip Experience Leaders Team Manager

Reporting to:Regional General Manager

Department: Operations

Location:Lyon France

Workplace Model: Hybrid

Position Summary

Grand Circle Corporation is the leader in international travel adventure and discovery for Americans aged 50. Headquartered in Boston MA and with more than 35 offices globally more than two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line Overseas Adventure Travel and Grand Circle Travel.

Were looking for a Trip Experience Leaders Team Manager based in Lyon France to support our France programs and ensure consistently high-quality delivery for our travelers. This role is ideal for someone who knows France deeply understands the expectations of international travelers and is passionate about coaching people to deliver authentic warm and culturally rich experiences on the road.

What are we looking for

Reporting directly to the Regional General Manager this role will work closely with local teams Trip Experience Leaders and regional leadership to support the successful delivery of our France programs.

The ideal candidate is fluent in French based in or willing to relocate to Lyon and brings a strong understanding of France its regions and the standards expected in the French travel and hospitality environment.

Key Responsibilities

• Deep knowledge and understanding of France its culture geography regional diversity and hospitality standards
• Strong understanding of North American travelers and their expectations with a minimum of three years relevant experience
• Travel industry and people management experience ideally in a field-based tour operations hospitality or customer experience environment
• Experience hiring training scheduling and coaching guides tour leaders or customer-facing teams to ensure high-quality delivery and alignment with company standards
• Ability to travel up to 70% of the time during high season to train support and coach Trip Experience Leaders and gather live traveler feedback
• Ability to develop practical training and on-the-road coaching plans that support authentic experiences and meaningful traveler engagement with French culture
• Strong coaching and training mindset with the ability to give clear constructive feedback
• Ability to build and maintain trusted long-term relationships with Trip Experience Leaders through consistent respectful and motivational communication

• Strong problem-solving skills when managing trips on the road and handling changes delays or service issues with calm and professionalism
• Strong sense of urgency follow-through and ability to work effectively under pressure while maintaining high service standards
• Fluency in written and spoken French; English is required to communicate with international teams and leadership
• Good knowledge of Microsoft Word and Excel
• Ability to support a performance-driven strategy focused on product quality operational excellence traveler satisfaction and cost awareness

Qualifications

• Natural leadership and credibility with field-based teams
• Strong performance management and coaching ability
• Ability to build motivate and develop high-performing teams in a collaborative environment
• Practical hands-on mindset and strong ownership
• Strong coaching and teaching ability
• Resilience adaptability and emotional maturity
• Proven ability to make decisions manage sensitive situations and take ownership
• Collaborative team player comfortable working across local and international teams
• Genuine passion for France travel culture and creating memorable traveler experiences
• Excellent interpersonal and communication skills
• Strong problem-solving skills and service-oriented judgment

Total Rewards

The salary for this position is 44000 gross annually. This is a fixed salary aligned with the level of the role.

In addition this role is eligible for:

• permanent contract based in France with a four-month probation period
• an annual bonus based on company performance
• annual salary review based on individual performance
• personal and professional growth opportunities within an international travel organization

• milestone bonus and travel certificate for every next 5th anniversary of employment at GCC
• Worldwide Grand Circle tour packages available at discounted rates
• referral bonus
• structured onsite training and ongoing coaching support
• a multicultural entrepreneurial and fast-paced work environment

To learn more please visit our websites at and .

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Required Experience:

Manager