Product Manager Consumable Customization Services (FM)

The Product Manager Consumable Customization Services (F/M) has the mandate to take data-driven decisions relevanttotheServiceportfolio from cradle to grave as its strongest expert and advocate. The PM must ensure ongoing commercial competitiveness and business success of theirServiceportfolio by addressing customer needs through consolidation integration prioritization of customer voices & future trends developing and executing a comprehensive portfolio strategy whilst driving its continuous improvement. This is a strategic customer-facing role who interacts on eye level with key customers and stakeholders.

Grow with us - your responsabilities

• Articulatecommunicateand executeConsumable CustomizationServicesvision strategy and roadmap in alignment with company goals and business priorities constantly applying feedback to deliver on key expectations

• Influence the decision-making process for allCCS-related decisions proactivelyanticipatingand addressing critical issues

• Embrace change and drive organizational agility by adapting to evolving market dynamics customer needs and competitive pressures

• Leverage intel on customer workflows & applications market research competitive landscape industry trends and emerging technologiesvalidatesuch intel with first-hand interactions with key customers toidentifyunmet needs and market opportunities

• Derive from customer needs & markets trends sound business cases to drive critical decisions and align key stakeholders around them alsovalidatingimportant reviews with them whenever appropriate

• ChampionCCSportfolio both internally and externally interacting with key customers and acting upon their feedback building relationships with KOLs in the mostappropriate forumsto enhance Sartorius reputation and credibility

• Guide product from concept to market leading cross-functional teams and ensuring it meets customer needs and achieves business objectives

• Lead development to prioritize and develop newserviceofferings forConsumable Customizationportfolio without direct authority balancing multiple priorities to meet requirements and deadlines between short-term urgencies and long-term market evolution. Provide deep understanding of theServiceandessential requirements for the connectivityto integrate into relevant unit operations within the case of complex customers questions from the salesteamthe PM cannot personally answer act as entry point forConsumable Engineersto provide technical clarification.

• Develop value propositions unique selling points and price positioning forCCSoffer and ensure that they areproperly communicatedto the market

• Leverage own deep understanding of the technology behind the product and of its applications to develop solutions adapting them to changing circumstances based on customer needs and market dynamicsin order tomaintaina competitive advantage

• ManageService offerlifecycle from cradle to grave closelymonitoringitsperformance leveraging customers feedback and data toidentifyareas for improvement and optimization in each stage
  

What will convince us - your profile

• Masters degree in Business Marketing Engineering LifeScienceor a related field

• Seasoned professional minimum 8 years of professional experience in Life Science of which at least 2 years in a complex customer-facing role ideally in sales or within a customer in the pharma industry; a major plus is having meaningful experiences across different functions (PD Ops Sales Marketing etc.)

• Role-model leader and team player able to rally all relevant parties to focus on key priorities bringing diverse teams on the same page andfacilitatingcross-functional collaboration

• Outstanding presence influencing and presentation skills to engage with key stakeholders on eye level in a compelling way

• Excellent communication skills across and within large diverse groups and audiences

• Outstanding relationship builder able toinitiate maintain strengthen and leverage trusting relationships across teams across functions and with third parties at all levels internally and externally

• Good understanding of customer workflows needs and related market dynamics coupled with the strong ability to translate such understanding into customer centric solutions and to orchestrate their launch and implementation

• Exceptional strategic thinking combined with commercial ability to translate business ambitions into winning products

• Outstanding decision-making skills able to make complex andtimelydecisions in line with available data strategiccontextand professional values when there are unknowns

• Proven ability to thrive in a fast-paced dynamic flexible environment

• Fluent in English

• Willing to travel up to 50% as this role is heavily focused on external customers