Jira Support-Developer
Job Summary
JIRA Support-Developer
Location:Paris France (Hybrid)
Project Start Date
12months contract with possible extension
Objective:
Provide operational and enhancement support for the Atlassian ecosystem (Jira Confluence Jira Service Management) to ensure platform stability scalability and alignment with business and IT processes.
Activities:
- Administer and support Jira Confluence and Jira Service Management platforms
- Design and maintain workflows schemes permissions and configurations
- Implement and maintain automation to reduce manual effort
- Support incident request agile and portfolio use cases
- Build and maintain dashboards and reports for operational and management needs
- Manage integrations with external tools (e.g. CI/CD ITSM reporting tools)
- Ensure platform governance documentation and best practices
- Provide L2/L3 support and collaborate with vendors and internal teams
- Support Tech Operating Model enabling transitions migrations and support audit activities
Key deliverables:
- Configured and optimized Jira and Confluence environments
- Well documented workflows templates and standards
- Automated rules and reduced manual operations
- Dashboards and reports supporting decisionmaking
- Knowledge base and operational runbooks
- Purpose of the needs within the project:
The resource will support ongoing operations configuration and evolution of Atlassian tools enabling teams to effectively manage demand delivery service operations and documentation while enforcing governance and best practices.
Background & expected experiences:
- 7 years of hands-on experience with Atlassian tools
- Experience supporting enterprise scale Jira and Confluence environments
- Strong understanding of Agile ITSM and delivery processes
- Experience working with global distributed teams