French-speaking Business Travel Consultant

CloserHire is partnering with a leading travel management corporate card and expense management company to recruit a Business Travel Consultant for their Paris-based this role you will provide high-quality support to corporate travelers managing bookings for accommodations flights rail travel and other business travel services. You will ensure seamless travel arrangements assist with self-service tools and ensure compliance with company and customer policies. This is a full-time hybrid position: work primarily from home with one day per week at the Paris office (4 days/month). The position offers the opportunity to work in an international and fast-paced environment while supporting business travelers worldwide.

Language required: French

Highlights:

• Salary up to 53000 EUR with bonus
• Hybrid position
• Career growth opportunities

Responsibilities:

• Provide customer support via chat calls and emails ensuring a smooth travel experience
• Stay up to date with relevant travel information destinations and service providers
• Assess customer needs urgency and preferences efficiently
• Handle complex travel bookings including flights rail accommodations and additional services
• Assist customers with self-service options on travel platforms and apps
• Ensure responses are timely and aligned with service level agreements (SLAs)
• Maintain compliance with company and customer policies following global travel standards
• Provide feedback to stakeholders on service improvements and key processes
• Participate in team discussions on industry trends products and service providers
• Stay informed about best practices in business travel
• Meet attendance training and performance expectations

Qualifications:

• Fluent French & English (C1) both written and spoken 5 years of experience in a business travel consultant role handling air rail and accommodation bookings 3 years of experience using GDS (Sabre Amadeus or Galileo) mandatory
• Experience in customer-facing roles or contact centers
• Proficiency with tools such as Gmail Zendesk Slack and Salesforce
• Ability to work rotating shifts (Monday to Friday 7 AM 7 PM CEST) rotation every 3 months
• Strong multitasking and problem-solving skills
• Ability to work independently and handle customer issues efficiently
• Professional empathetic and excellent communication skills
• Additional languages (German Spanish Italian) are a plus