Developer Advocate Service Management EMEA

We are a team of engineers that translate our real-world experience to help our user communities solve problems. With a focus on service management helping teams respond to incidents run on-call and automate their operations you will work with practitioners and leaders across the industry and broaden your impact to the SRE Engineer DevOps and Operations community at large. This is a unique opportunity to use both your engineering and creative storytelling skills to shape the landscape in cloud observability incident response and service management.

What Youll Do:

• Act as a subject matter expert for service management (incident response on-call IDP Work Management Workflow Automation Agent Builder and operational automation) for Datadogs advocacy and engineering teams

• Create content in one or more mediums to build Datadogs reputation as a leader in DevOps Monitoring Observability and Security e.g. building demos public speaking blogging documentation webinars open source research reports and more

• Partner with product engineering teams to build compelling demos and coach internal engineering teams on effective communication and presentation

• Interface with open source communities to drive key messaging in the market and develop new integrations for Datadog

• Contribute to the product through feedback (bugs or product enhancements suggestions) documentation or code

Who You Are:

• Approximately 5 years of experience as a Platform Engineer Site Reliability Engineer DevOps Engineer or Software Developer with hands-on experience as an on-call/incident responder and running production systems in complex IT environments

• You have a strong understanding of core service-management practices (incident response on-call post incident reviews and SLOs) using tools like Datadog PagerDuty Opsgenie Rootly Jira Cloud Platform Cortex or similar and know how to navigate operational challenges of different sized organizations

• Youre passionate about helping teams fix organizational challenges not just technical ones and where they intersect and have shared your knowledge broadly.

• Approximately 2 years of experience in storytelling and creating compelling content e.g. written content speaking at conferences like SREcon DevOpsDays or SREday leading workshops live streaming or recording videos contributing to open source and participating in community events.

• You have publicly available writing samples blog posts demos or recordings of presentations on technical topics

• You are comfortable with at least one scripting and programming languages (eg Python Go bash) and are familiar with working with APIs and modern infrastructure such as IaaS cloud services and containers

• You enjoy self driven exploration and education on new technologies and languages

Bonus points:

• You have hands-on ITSM platform experience (ServiceNow Jira Service Management)

• You are already an active member of SRE DevOps or incident-response communities

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.