Change Release Coordinator

• Coordination of the operational changes and releases of all live service elements with focus on planning coordination of resources and activities and version controlling whilst maintaining quality and minimising risk.
• Ensuring that Release and Change Management Key Performance Indicators (KPIs) are reported and their targets are met.
• Coordinating with DevSecOps Engineers and other technical teams for deployments automation improvements and release optimisation.
• Collaborating with project and operational teams to ensure effective system change and release implementation.
• Assisting in support models set up and in managing transition of projects and new services into the business-as-usual model.
• Coordinating with suppliers contractors 3rd parties etc. to ensure timely change and release implementation and contractual fulfilment when applicable.
• Follow up on the release and operational changes activities at all the stages of release and change lifecycle.

Qualifications :

• Excellent understanding and practical knowledge of ITIL service management processes including Incident Problem Change Release Event and Knowledge Management.
• Proficiency with IT service management tools as defined or agreed by the CA.
• Understanding of CI/CD pipelines and configuration-management tools.
• Strong coordination and analytical skills.
• Ability to communicate effectively and work in a multicultural multi-vendor operational environment.
• Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements schedules and priorities.
• Minimum 5 years of experience in IT operations or/and IT service management and delivery.
• Experience in working within ITIL-aligned frameworks and structured change and release management processes.

Certifications

• Needed - ITIL Foundation or higher (or equivalent)
• Nice to have Agile or DevOps certification
• Nice to have Project management certification

Additional Information :

WHATS IN IT FOR YOU

• We value your contribution which is why we offer a competitive and attractive salary package.
• Your wellbeing is our priority from day one you are covered by a comprehensive health insurance plan.
• Benefit from a convenient meal allowance provided through a ticket restaurant card.
• Take part in impactful projects that make a difference at both the national and European level.
• Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
• Join a collaborative culture where we regularly celebrate achievements and milestones together.

Remote Work :

Yes

Employment Type :

Full-time