Pioneer of online flash sales since 2001 and key player in European e-commerce Veepee collaborates with over 7000 brands to offer highly discounted products available for a limited time. Operating across various sectors including fashion home wine travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5000 staff members across 10 countries.
JOB DESCRIPTION
As a Support & Development Engineer you will join the Support L2 team a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features internal tools and automations with the goal of increasing the support teams technical autonomy.
Investigate complex incidents access the code and understand how it works
Apply targeted code changes to resolve incidents
Standard ticket management: validate qualify and track incidents through to resolution
Provide second-line support to users and other support teams
Manage and maintain product catalog/taxonomy attributes across internal platforms
Modify and administer Freshdesk at the scripting/code level
Keep technical documentation up to date: L2 articles specifications user guides for bug fixes and new features
Development (50%)
Create endpoints for the teams internal platforms and tools to streamline manual L3 tasks
Fix bugs and handle small development tasks across the teams product scope (PHP and/)
Build internal support tools
Develop AI-powered tools for Support (MCP projects)
Contribute ideas and prototypes for applying AI to support processes
MUST HAVE skills
Knowledge of PHP with frameworks like Symfony or C# Core frameworks
Strong knowledge of SQL (joins diagnostic queries) and familiarity with PostgreSQL
Ability to read/understand code and troubleshoot to eliminate bugs
Ability to document and communicate technical solutions to non-technical users
Excellent analytical skills autonomy and initiative
Strong interpersonal skills comfortable working with cross-functional interdisciplinary teams
Experience using version control systems like Git and comfortable working with branches
Fluent written and spoken English
Proactive versatile and not afraid of challenges or moving between code and user-facing support
NICE TO HAVE skills
Previous experience in L2/L3 technical support roles
Experience monitoring deployments/products through Kibana and Grafana
Experience with product taxonomy/catalog management
Interest or experience in applied AI / automation (MCP AI-assisted scripting)
Experience with Freshdesk or similar ticketing platforms
Experience in frontend technologies such as React Vue CSS
Knowledge of DDD/Hexagonal Architecture
BENEFITS
Variable bonus;
The dynamic and creative environment within international teams;
The variety of self-education courses on our e-learning platform;
Participation in meetups and conferences locally and internationally;
Flexible Office with up to 2 days at home.
RECRUITMENT PROCESS
1 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter
2 General Technical exchange
3Technical exchange with a tech lead
4Team Interview
We are convinced that it is up to you to define the way you work to develop yourself and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion Veepee is committed to reviewing all applications received on an equal basis.
COMPANY For more information about our ecosystem: WHO WE ARE
Veepeeᵀᵉᶜʰ is a tech community of 500 collaborators who play a key role in Veepees innovative strategy.
From Warsaw to Sevilla through Brussels Amsterdam Paris Lyon Nantes Nice Barcelona Madrid and Lausanne all our projects are developed in an agile environment with a wide skills variety where youll be sure to find your place no matter the technology you work with.
If you love to try things why dont you jump on this new adventure
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Pioneer of online flash sales since 2001 and key player in European e-commerce Veepee collaborates with over 7000 brands to offer highly discounted products available for a limited time. Operating across various sectors including fashion home wine travel or beauty... Veepee achieved a turnover of 3....
Pioneer of online flash sales since 2001 and key player in European e-commerce Veepee collaborates with over 7000 brands to offer highly discounted products available for a limited time. Operating across various sectors including fashion home wine travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5000 staff members across 10 countries.
JOB DESCRIPTION
As a Support & Development Engineer you will join the Support L2 team a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features internal tools and automations with the goal of increasing the support teams technical autonomy.
Investigate complex incidents access the code and understand how it works
Apply targeted code changes to resolve incidents
Standard ticket management: validate qualify and track incidents through to resolution
Provide second-line support to users and other support teams
Manage and maintain product catalog/taxonomy attributes across internal platforms
Modify and administer Freshdesk at the scripting/code level
Keep technical documentation up to date: L2 articles specifications user guides for bug fixes and new features
Development (50%)
Create endpoints for the teams internal platforms and tools to streamline manual L3 tasks
Fix bugs and handle small development tasks across the teams product scope (PHP and/)
Build internal support tools
Develop AI-powered tools for Support (MCP projects)
Contribute ideas and prototypes for applying AI to support processes
MUST HAVE skills
Knowledge of PHP with frameworks like Symfony or C# Core frameworks
Strong knowledge of SQL (joins diagnostic queries) and familiarity with PostgreSQL
Ability to read/understand code and troubleshoot to eliminate bugs
Ability to document and communicate technical solutions to non-technical users
Excellent analytical skills autonomy and initiative
Strong interpersonal skills comfortable working with cross-functional interdisciplinary teams
Experience using version control systems like Git and comfortable working with branches
Fluent written and spoken English
Proactive versatile and not afraid of challenges or moving between code and user-facing support
NICE TO HAVE skills
Previous experience in L2/L3 technical support roles
Experience monitoring deployments/products through Kibana and Grafana
Experience with product taxonomy/catalog management
Interest or experience in applied AI / automation (MCP AI-assisted scripting)
Experience with Freshdesk or similar ticketing platforms
Experience in frontend technologies such as React Vue CSS
Knowledge of DDD/Hexagonal Architecture
BENEFITS
Variable bonus;
The dynamic and creative environment within international teams;
The variety of self-education courses on our e-learning platform;
Participation in meetups and conferences locally and internationally;
Flexible Office with up to 2 days at home.
RECRUITMENT PROCESS
1 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter
2 General Technical exchange
3Technical exchange with a tech lead
4Team Interview
We are convinced that it is up to you to define the way you work to develop yourself and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion Veepee is committed to reviewing all applications received on an equal basis.
COMPANY For more information about our ecosystem: WHO WE ARE
Veepeeᵀᵉᶜʰ is a tech community of 500 collaborators who play a key role in Veepees innovative strategy.
From Warsaw to Sevilla through Brussels Amsterdam Paris Lyon Nantes Nice Barcelona Madrid and Lausanne all our projects are developed in an agile environment with a wide skills variety where youll be sure to find your place no matter the technology you work with.
If you love to try things why dont you jump on this new adventure
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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