UC & Cloud Support Engineer

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business.

Every day you will collaborate with a team dedicated to providing consistent sustainable global solutions no matter where our customers operate. With over 30000 employees across Asia the Americas Africa and Europe we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

• Providing technical support to customers via various channels (e.g. email chat phone) and resolving their Incidents and needed Change Requests.
• Troubleshooting and resolving issues related to Cloud infrastructure networking security.
• Collaborating with cross-functional teams to escalate and resolve complex technical issues.
• Monitoring and optimizing cloud resources to ensure optimal performance and cost efficiency.
• Contributing to the development of knowledge base articles documentation and best practices.
• Assisting customers with onboarding configuration and migration.
• Conducting root cause analysis and providing recommendations to prevent recurring issues.
• Staying updated with the latest cloud technologies trends and best practices.
• Participating in on-call rotations to provide 24/7 support to customers.
• Maintaining a high level of customer satisfaction by delivering timely and effective solutions.

• Very good interpersonal and communication skills.
• IT background (Engineering Computer Science or Similar Education).
• Good knowledge of Cloud computing and Networks.
• Proficiency in troubleshooting and resolving issues related to cloud infrastructure networking security and application deployment.
• Understanding of virtualization and direct routing.
• Strong problem-solving and analytical skills to diagnose and resolve complex technical issues.
• Excellent communication skills to effectively interact with customers and internal teams.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

You bring passion energy taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits diversity & inclusion initiatives CSR and employee connect events.
Reward Programs: Employee Referral Program Change Maker Awards.