TMS & Application Support Specialist

Are you passionate about technology and ready to take your skills to the next level as part of a globally recognised leader in translation localisation and language technology At Future Group since 1994 we have been at the forefront of innovative language solutions serving clients in North & Latin America Europe Asia and MEA. Were expanding our team and seeking an enthusiastic professional to join us as a TMS & Database Application Support Specialist. Step into a pivotal role and help us shape the future of language technology!

At Future Group we dont just adapt to the future; we create it. As a global leader we offer an inspiring work environment opportunities for continuous learning and the chance to work with advanced localisation technologies. Join a forward-thinking team and help deliver innovative database and translation management system (TMS) support to our worldwide clients and teams.

• Deliver expert first and second-line support for our TMS and database platforms troubleshooting issues efficiently and ensuring smooth daily operations.
• Act as the main point of contact for internal teams and clients seeking technical assistance with language technology databases and workflow automations.
• Monitor maintain and ensure the optimal performance uptime and security of our translation management systems and related databases.
• Assist in managing user accounts permissions and integrations across multiple applications and platforms.
• Collaborate cross-functionally with localisation project management and IT teams to resolve requests and improve our technology stack.
• Document incidents solutions and user guides to build a comprehensive technical knowledge base.
• Participate in system updates releases and the onboarding of new language technology solutions or enhancements.
• Proactively identify areas for process improvement and automation within our translation platforms and database systems.

• Strong technical acumen and proven experience supporting TMS (such as XTM SDL Trados Memsource or similar platforms) databases or SaaS applications.
• 1 year of experience in the Technical Support field.
• Working knowledge of SQL and basic scripting or automation tools
  
• Previous experience using the AI tools.
• Excellent communication skills in English with the ability to explain complex technical solutions to non-technical users.
• Exceptional troubleshooting problem-solving and multi-tasking abilities.
• Experience supporting end users in a service desk or technical support environment is highly desirable.
• Professional proficiency in any additional language is a plus but not required.
• Detail-oriented proactive and willing to learn new technology platforms.

• Be part of a world-leading localisation and language technology company with a global reach.
• Collaborate with industry experts and innovative professionals in the language technology sector.
• Enjoy competitive compensation and benefits in a supportive international environment.
• Clear paths for career development and advancement in a rapidly evolving technology landscape.

If youre energised by the prospect of supporting mission-critical translation management systems and databases for global clients we want to hear from you. Make your mark in the exciting world of language technology at Future Group!

Apply today to join our dynamic team and play a key role in connecting the world through technology and innovation.

Established in 1994 Future Group is a global powerhouse in translation localisation and technology-driven business solutions. We empower top brands to engage audiences worldwide with innovation excellence and a commitment to integrity and growth.