Technical Support Specialist

We are looking for a Technical Support Specialist to join a leading technology company and provide first-line IT and network support to its users and infrastructure.

Job Details

Location: Remote (Egypt)

Employment Type: Full-time

Interview: Online

Start Date: Immediate

Requirements

Bachelors degree in Computer Science IT Network Engineering or a related field

Up to 1 year of experience in technical support network operations or IT infrastructure (fresh graduates with strong fundamentals are welcome)

Solid networking fundamentals: TCP/IP IPv4 addressing subnetting DNS DHCP VLANs NAT and VPN

Working knowledge of switches routers firewalls wireless access points and structured cabling

Hands-on troubleshooting of Windows and macOS devices Microsoft 365 printers peripherals and connectivity issues

Familiarity with Windows Server Active Directory Microsoft Entra ID user permissions and MFA

Practical use of diagnostic tools: ping tracert nslookup ipconfig/ifconfig and PowerShell

Experience with ticketing and monitoring systems incident prioritization and escalation

Strong analytical and problem-solving skills with excellent attention to detail

Professional communication and customer-service skills

Nice to Have

CompTIA Network Cisco CCNA or Microsoft Fundamentals certifications

Basic Linux administration virtualization storage and backup knowledge