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Technical Support Specialist

Pinerium

Job Location:

Alexandria - Egypt

Monthly Salary: Not provided by the employer

Posted: 12 June 2026 (30+ days ago)

Application Deadline: 10 September 2026

Vacancies: 1 Vacancy

Job Summary

Pinerium is seeking a Technical Support Specialist to provide highquality technical assistance troubleshooting and maintenance for ICT infrastructure and low current solutions. This role focuses on networking security data centers communication systems and hardware support ensuring efficient operation and resolving technical issues for clients.

As a Technical Support Specialist you will be responsible for diagnosing troubleshooting and resolving hardware and networkingrelated issues assisting in deployments and providing maintenance services.

Responsibilities

1. ICT Infrastructure & Networking Support

Provide technical support for IT infrastructure networking and security systems.
Install configure and maintain routers switches firewalls and structured cabling systems.
Troubleshoot LAN WAN WiFi VPN and internet connectivity issues.
Assist in the deployment and maintenance of servers storage and cloudbased IT infrastructure.
Perform regular IT audits security monitoring and network performance optimization.

2. Low Current Solutions Support

Assist in CCTV installation maintenance and troubleshooting.
Support access control fire alarm and intrusion detection systems.
Perform diagnostics and issue resolution for public address intercom and queue management systems.

3. System Administration & IT Maintenance

Diagnose and resolve hardware and softwarerelated issues for ICT infrastructure.
Perform preventive maintenance and system updates to ensure uptime.
Provide remote and onsite technical assistance to clients.
Document support cases solutions and best practices for future reference.

4. Security & Compliance

Assist in cybersecurity implementations including firewall configuration and intrusion prevention.
Monitor IT security risks and report vulnerabilities.
Ensure compliance with IT policies security guidelines and best practices.

5. Customer Support & Training

Respond to technical support requests via phone email and ticketing systems.
Provide training and guidance to endusers on IT and security best practices.
Work closely with vendors and suppliers to resolve hardware and network issues.

Requirements

13 years of experience in technical support networking or IT infrastructure.

Strong knowledge of ICT networking (LAN WAN VLAN WiFi VPN IP addressing routing and switching).

Experience in configuring and troubleshooting firewalls routers and network security devices.

Knowledge of structured cabling fiber optics and data center operations.

Experience in supporting low current systems (CCTV access control fire alarm public address systems etc..

Ability to diagnose hardware and software issues efficiently.

Strong problemsolving and analytical skills with a proactive mindset.

Good communication and customer service skills.

Certification in CCNA CompTIA Network or related IT fields is a plus.

Own laptop required.

Benefits

Competitive salary and performance incentives.

Opportunities for career growth in ICT infrastructure and security.

Handson experience with cuttingedge networking and security solutions.

Collaborative and supportive work environment.

Exposure to largescale IT infrastructure projects.

Required Experience:

Unclear Seniority

Key Skills

Dhcp
SQL
Active Directory
VOIP
VMware
Customer Service
Windows
Trouble Shooting
Java
VPN
Sharepiont
hardware
Dns
Technical Support
Software Applications

Apply Now

About Company

Pinerium

Pinerium is an ICT company for integrated solutions that help various business through a wide range of services we offer: 1- ICT services and solutions including Network Routing and Switching, Wireless Mobile Communications, Call Centers Solutions (VoIP), Security, Virtualization, Int ... View more

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