Senior Clinic Administrator

Respond to patient inquiries via chat phone and email in a timely empathetic and professional manner

Coordinate communication between patients doctors and pharmacies (appointments follow-ups clarifications etc.)

Triage incoming requests and prioritize urgent vs. non-urgent cases

Ensure patients feel heard supported and guided especially during stressful or sensitive situations

Accurately create update and maintain patient records in the EMR

Document categorize and assign all incoming communications (both electronic and non-electronic) including notes lab results imaging reports and other updates from pharmacies specialty clinics and other sources to ensure accurate entry into the EMR proper routing to the appropriate doctor or team member and timely follow-up when required.

Schedule follow-ups based on physician input

Manage appointment scheduling and updates

Patient intake and onboarding documentation

Ensure data accuracy completeness and compliance with privacy standards

Flag missing or inconsistent information proactively

Continuously update the clinics internal portal with patient status changes Consultation progress escalations and pending actions

Track and manage internal workflows

Maintain clear internal notes to ensure smooth handover between shifts

Identify operational bottlenecks and report them

Handle patients who may be anxious frustrated discomfort or requiring urgent reassurance or guidance

Stay calm composed and solution-focused under pressure

Know when and how to escalate cases to medical staff or supervisors

Maintain professionalism even in high-volume or emotionally charged situations

Bachelors degree in business administration or a related field

Exceptional English communication skills (spoken & written)

Minimum 23 years of relevant customer service/call center environments (more experience is strongly preferred)

Experience handling high-volume fast-paced environments and managing multiple communication channels simultaneously

Proven ability to manage sensitive and high-stress patient interactions with professionalism and empathy

Strong customer service mindset with a patient-first attitude

Proven ability to multitask across chat phone and systems simultaneously

High attention to detail and accuracy

Ability to work independently

Tech-savvy: comfortable with EMRs CRMs and internal dashboards

Strong organizational and time-management skills

Key Traits Were Looking For

Calm under pressure

Empathetic but efficient

Proactive and accountable

Highly organized

Fast learner

Success Metrics

Patient response time & satisfaction

Accuracy of EMR and Internal systems entries

Resolution time for patient inquiries

Quality of internal documentation and handovers

Ability to manage peak-hour stress without escalation failures

Required Experience:

Senior IC