Real Time Analyst

About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.

What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Real Time Analyst really do

Requirements:
Preferably with 1 year experience RTA/WFM

OTHER SKILLS
High level of attention to detail
Good analytical skills including root cause analysis
Strong numerical literacy and a thorough understanding of contact centre and WFM
metrics
Ability to communicate effectively to all levels of management both written and verbal
Strong proactive decision making skills
Ability to read trends and project those trends into future forecasts
High degree of empathy for fellow workers
Ability to resolve differences with winwin solutions
RELATIONSHIPS
The position will report to the WFM Real Time Supervisor
The position will require frequent communication with Operations Management Team
Leaders other WFM staff
The position will require regular communication and meetings with WFM
Schedule/Planning staff

SPECIFIC RESPONSIBILITIES
Monitor queue level performance and variance to forecast in real time
Report any significant variations from forecast to Operations and WFM Management
Provide recommendations for addressing and responding to variations from forecast
Monitor agent level schedule adherence
Report any significant adherence to Operations and WFM Management in a proactive
and in a urgent manner
Analyze variations to forecast and project impact for the remainder of the day
Compile and submit intraday reports with accuracy and timelines as well as proactive
recommendations for actions
Update schedules with real time attendance and exceptions
Approve/recommend alternatives for real time schedule exception requests
Other related duties as required
Relevant Education
Undergraduates or Graduates of Bachelors Degree in any course preferably in
Economics Mathematics or Engineering (internal / external)
If you like wild growth and working with happy enthusiastic overachievers youll enjoy your career
with us!

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

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