Ocean Export Lead Agent

Assist Supervisor and Manager with all aspects of the operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Ensure accurate and timely client and vendors billing and data entry into our operating system.
• Interact with our customers in arranging their international export shipments meeting customer service standards.
• Understand department process flow constantly looking for areas to improve efficiency.
• Ensure all customers standard operating procedures are followed as per Customer SOP.
• Monitor shipment reports to ensure total customer satisfaction.

Support the Supervisor in the following areas:

• Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPIs are met e.g. timely data entry
• Build and maintaining strong relationships with customers.
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Monitor invoicing and BNP report where needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
• Promote productivity tools within the team (e.g. using workboard invoice processing expo)
• Be continuously open and positive to implementing new system changes and enhancements with the team.

Qualifications :

• A good understanding of Expeditors products services and systems
• Good market and product knowledge
• Hazardous Materials certification (preferred)
• 5 years of industry specific qualification (country specific)
• Customer focus
• Expeditors applications and system knowledge
• Software proficiency especially Microsoft Office (Excel Word etc.).
• Written and verbal communication skills; English proficiency
• Effective interpersonal skills including listening providing feedback and teamwork
• Process improvement
• Proactive strong organizational skills; time management
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Reinforcing company culture
• Proven leadership attitude and background; building team environment

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Remote Work :

No

Employment Type :

Full-time