Junior Operation Engineer
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Job Summary
Maintain the Garment IO system in factories support onboarding train factory teams and respond to day-to-day inquiries.
Manage and resolve operational and technical issues promptly escalating when necessary.
Analyze and document new-factory requirements and map manufacturing processes before deployment.
Conduct regular factory visits for consultancy system support and training.
Maintain clear prompt and accurate communication with factory stakeholders and internal teams.
Monitor customer satisfaction system adoption account health and ongoing customer success.
Gather customer feedback identify improvement opportunities prepare accurate reports and follow up on outstanding actions.
- Bachelors degree in Industrial Production Mechanical or Mechatronics Engineering or a related field.
02 years of relevant experience; fresh graduates may be considered.
Strong analytical organizational and problem-solving skills.
Clear communication skills and the ability to train and support factory users.
Basic understanding of manufacturing processes ERP MES AI tools or similar systems is an advantage.
Customer-focused adaptable and willing to learn.
Good command of English; Arabic is an advantage.
Willing and able to travel frequently to factories within Egypt.
Required Skills:
Bachelors degree in Business Marketing or a related field. Minimum of 3 years of proven sales experience ideally in technology or garment manufacturing. Strong communication negotiation and organizational skills. Self-motivated with the ability to thrive in a fast-paced startup environment. Basic knowledge of garment manufacturing processes. Preferred: Experience with B2B sales and SaaS systems. Preferred: Familiarity with digital marketing.
About Company
Garment IO is SaaS that helps garment factories boost their productivity by gathering live data from production lines and uncovering inefficiencies using Internet of Things (IoT) technology.
