IT Solution and Automation Assistant

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

Assisting more than 115.5 million people in 120 countries each year the World Food Program (WFP) is the leading humanitarian organization saving lives and changing lives delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. As the international community has committed to end hunger achieve food security and improved nutrition by 2030 one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty.

WFP Technology Division (TEC) is the digital business engine of the World Food Programme providing the business with multi-pronged and resilient technical capabilities able to respond with the agility required in humanitarian operations. Technology and connectivity are rapidly reaching some of the most vulnerable people and places affected by crisis but they are also increasingly expanding to the services responding to those same crises. As one of the main humanitarian actors WFP has the opportunity and the obligation to leverage data and technology to better know and serve those in need by digitally transforming the way it works.

Based in WFPs MENAEERO Regional Office in Cairo the job holder will support business teams in improving productivity through process automation and technical assistance for IT solution development testing implementation maintenance and user training. The role will also support the design adoption and sustainability of low-code/no-code solutions using Microsoft 365 and Power Platform contributing to automation Digital Do-It-Yourself initiatives user support and training across the Regional Bureau and Country Offices.

ACCOUNTABILITIES/RESPONSIBILITIES:

• Support the development maintenance and enhancement of solutions using Microsoft 365 and Power Platform technologies including Power Apps Power Automate SharePoint Online Microsoft Forms and Power BI.
• Engage with business units and Country Offices to identify opportunities for process improvement digitization and automation and translate business requirements into practical digital solutions.
• Assist in solution design configuration testing troubleshooting and user acceptance activities to ensure developed solutions are reliable fit-for-purpose and aligned with WFP standards.
• Maintain technical documentation user guides FAQs solution registers and knowledge articles to support sustainability and handover of developed solutions.
• Prepare and deliver user training coaching and awareness sessions to strengthen effective use of Microsoft 365 and Power Platform tools.
• Provide user support and issue triage for MS Power Platform solutions and Microsoft-based digital tools escalating complex issues where required.
• Support development of dashboards reports and analytical products to monitor business processes solution adoption and operational performance.
• Other tasks as required.

OTHER POST REQUIREMENTS

Required

• Experience using Microsoft 365 tools including SharePoint Online Teams Forms Excel and related collaboration services.
• Experience developing or supporting low-code/no-code solutions using Power Apps Power Automate and Power BI.
• Experience using Cloud platforms such as AWS Azure Google cloud.
• Experience using DB management systems Such as PostgreSQL MySQL Microsoft SQL Server.
• Experience delivering user support training documentation and knowledge-sharing materials for digital tools.
• Strong analytical problem-solving customer-service and communication skills with ability to explain technical concepts to non-technical audiences.
• Strong Knowledge of API development and system integration.

Desirable

• Experience with Dataverse Power Pages Power Platform administration or solution lifecycle management.
• Experience supporting digital transformation change management adoption monitoring or technology enablement initiatives.
• Experience developing dashboards adoption reports and performance monitoring products using BI tools such as Power BI or Tableau.
• Knowledge of Microsoft Copilot Studio and experience creating Copilot agents virtual assistants or AI-enabled workflows is a plus.
• Understanding of Generative AI use cases prompt design and responsible AI principles is an asset.
• Microsoft Power Platform Microsoft 365 or Copilot-related certifications are an asset.
• Familiarity with Agile ways of working and basic project coordination practices.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Minimum Qualifications and Experience

• Education: University degree in Computer Science Computer Engineering Information Systems Business Information Systems Information Technology Data Analytics or another relevant field.
• Minimum of 3 years of relevant professional experience in information technology digital solutions business applications process automation or related areas.
• Experience designing developing and supporting low-code/no-code business solutions using Microsoft 365 and Microsoft Power Platform is required.
• Experience with SharePoint Online Power Apps Power Automate Power BI and Microsoft Forms is required.
• Experience supporting implementation and adoption of business applications across multiple stakeholders or user groups.
• Experience providing user support troubleshooting training and clear documentation for digital tools.
• Experience with Copilot Studio AI-enabled business automation virtual assistants or Copilot agents is a strong asset.
• Strong communication skills and ability to articulate technical concepts to non-technical audiences.

Skills and Competencies:

Excellent oral and written skills; excellent drafting formulation reporting skills.

Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel.

Self-motivated ability to work on MVPs in an agile environment; ability to work with tight deadlines.

Language: Fluency in both oral and written communication in the UN language in use at the duty station and in the duty stations language if different (Arabic and English).

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email LinkedIn or any other channel.

• We strongly recommend that your Workday profile is accurate and complete and that all sections are filled in including your employment history academic qualifications language skills and UN grade (if applicable). Once your profile is completed please apply and submit your application.

• If you experience technical issues while submitting your application you may contact us at . Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage the only required documents are your CV and Cover Letter. Additional documents (passport certificates recommendation letters etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.