IT Engineer

IT Engineer
(On-call 2 night shifts per week European timezones)

Virtuozzo is a leader in operating system and related software for cloud service providers SaaS companies and other organizations. We offer mainframe-like performance reliability and security for hyperconverged infrastructure and services while dramatically lowering overall cost and complexity. We combine deep engineering expertise with a relentless focus on performance scalability and innovation.

Role Summary

Youll join IT & Cloud Operations to keep our platforms secure reliable and efficient. The role blends internal IT with production operations: automate routine work run OpenStack-based infrastructure resolve incidents and help colleagues via the helpdesk. Youll also take part in an on-call rotation with night shifts.

Key Responsibilities

• Administer Linux servers (RHEL/CentOS Debian/Ubuntu) and core networking (TCP/IP VLANs routing DHCP firewalls).
• Implement monitoring/alerting and capacity management (Zabbix/Prometheus/Grafana; logs via ELK/OpenSearch).
• Troubleshoot outages restore service quickly and lead post-incident RCA documentation and follow-ups.
• Provide daily IT support via the helpdesk; manage secure onboarding/offboarding and SaaS administration (incl. M365 SSO/MFA).
• Maintain endpoint hardware (laptops network equipment) and data-center documentation/runbooks.
• Drive performance tuning load testing and reliability KPIs.
• Participate in the on-call rotation.
• Automate routine tasks and workflows to improve operational efficiency (IaC/CM CI/CD).
• Document data center infrastructure standards and operational procedures.

What you bring

• Hardware basics (servers RAID/HBAs; iLO/iDRAC) strong diagnostics skills
• Networking fundamentals and troubleshooting (TCP/IP VLANs routing DHCP firewalls).
• Virtualization: hands-on with KVM/QEMU and libvirt (VM lifecycle networking migration).
• Automation tools; scripting in Bash and/or Python.
• Familiarity with Microsoft 365 and identity/SSO/MFA.
• Clear communication in distributed teams; English B2.

Nice to Have

• Certifications such as RHCSA RHCE RHCA or similar.
• Previous experience in an IT helpdesk or support role.
• Cloud: OpenStack experience is preferred.

What We Offer

• A role at the forefront of cloud technology with real impact and growth opportunities.
• A collaborative environment where your ideas are valued and shipped.
• Competitive compensation and support for professional development.
• Other perks and engagement opportunities depending on your location and type of contract.
• Share options.
• Referral bonuses.
• B2B contracting.

Required Experience:

Senior IC