HR Operations Supervisor

HR Operations Management:

• Supervise and coordinate the end-to-end HR administrative processes including employee lifecycle onboarding offboarding internal transfer status change a timely and accurate manner.
  
• Resolve employee issues effectively and ensure timely support.
  
• Conduct internal investigations and manage disciplinary actions as needed.
  
• Liaise with governmental bodies like the Labor and social insurance offices.
  
• Ensure compliance with labor laws company policies and industry regulations across all HR operational activities.
  
• Manage employment contracts probation reviews contract renewal process and documentation compliance.
  

Employee Data Management:

• Oversee the accuracy confidentiality and integrity of employee data across HR system and database.
  
• Manage employee records lifecycle including creation updates archival" physical & Digital" and deletion in compliance with data protection regulations.
  
• Ensure timely and accurate updates to employee information such as promotions transfers status changes and personal details.
  
• Conduct regular audits of employee data to identify discrepancies and ensure compliance with internal policies and external regulations.
  
• Support data-driven decision-making by providing clean structured and reliable employee data for analytics and reporting.
  

Social Medical & Life Insurance:

• Manage & handle the administration of the medical insurance program including approvals refunds monthly chronic cases complaints critical cases and claims.
  
• Manage the administration of the life insurance program.
  
• Manage & handle the renewal process for the medical & Life insurance.
  
• Supervise the social insurance process such as forms 1 2 & 6 title change requests etc..
  
• Review the social insurance monthly statement transaction before payment process.
  

Team Leadership:

• Lead and coach a team of HR Operations Specialists/Seniors/ Team Leader.
  
• Monitor performance provide feedback and support career development of the team.
  

Process Improvement & Projects:

• Identify opportunities to streamline and automate HR processes reducing manual work and improving efficiency.
  
• Partner with the stakeholders to implement process enhancements and system upgrades.
  
• Lead or participate in HR projects such as policy reviews audits or employee experience initiatives.
  

Reporting & Analytics:

• Generate and analyze HR reports (headcount attrition demographics e.g.) to support HR decision-making.
  
• Monitor HR SLAs KPIs and service delivery quality for the HR Operations team.
  

• Bachelors degree in Business Administration or a related field.
  
• 6 years of experience in HR Operations.
  
• Solid understanding of social insurance and labor laws.
  
• Excellent organizational analytical and communication skills.
  
• Ability to manage multiple priorities and lead process improvements.
  
• Problem-solving mindset with a focus on operational excellence.
  
• Good command of English.
  
• Proficient in MS Office.
  

• Embark on an exciting journey with the Fin-Tech Experts.
  
• Join a workplace that actively encourages and supports all talents.
  
• A support system where you have a safe place to voice your opinion share feedback and be your true authentic self.
  
• Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.