Field Engineer L2 EG
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Job Summary
WERE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
What Youll Do:
Provide onsite and remote support for Windows and Apple devices handling IMAC tasks and troubleshooting across multiple platforms including support for executive/VIP users.
Manage hardware refreshes warranty repairs printer and AV system setup inventory control asset tagging and maintain asset management with regular reporting.
Coordinate equipment shipments returns vendor repairs and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
What You Need:
35 years IT support experience with Windows 10 macOS Microsoft Office and Windows OS deployment; strong networking basics.
Experience supporting printers AV systems executive users asset management and reporting tools.
Excellent customer service communication organization multitasking and documentation skills.
Ability to lift 50 lbs; valid drivers license and personal vehicle required.
Preferred: Experience in automotive manufacturing MCP and/or A certifications and background in help desk or call center environments.
Why Join Us:
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
Company Industry
IT Services and IT Consulting
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
