Demand Planner (CSR)

Jadeer is hiring on behalf of one of our clients in Egypt. Our client is a Global Leader in Packaging & Containers Manufacturing

Position: Demand Planner (Customer Service Representative (CSR)
Location: Cairo Egypt (Office-based with occasional local and international travel)

He/ She will drive order management and design operations ensuring optimal performance within an assigned portfolio of markets. The role focuses on aligning customer needs with the companys value proposition enhancing supply chain integration and identifying opportunities for continuous improvement.

• Act as a core member of the Key Account Management team to deliver business planning strategic cost optimization and sales development for customers.

• Align the companys value proposition with customer business strategies to improve service levels strengthen loyalty and enhance supply chain efficiency.

• Manage end-to-end order and design processes including order entry design administration invoicing claims handling logistics customs and after-sales support.

• Collaborate with internal and external stakeholders (Planning Production Procurement Logistics Quality Assurance Sales & Marketing Finance and Customer Representatives) to ensure seamless service delivery.

• Understand customers specific supply chain needs and develop customized account plans to continuously improve service levels.

• Identify and execute digitization strategies such as advanced order planning and e-business tools in addition to routine order and design management activities.

• Lead continuous improvement projects that generate mutual value for the company and customers delivering measurable results.

• Forecast and implement tactical sales plans while supporting strategic material planning to achieve flexibility and efficiency.

• Drive operational excellence initiatives from a customer perspective in alignment with World Class Manufacturing (WCM) standards.

Education & Certifications

• Bachelors degree preferably in Engineering or Supply Chain Management (not mandatory).

• Relevant certification in Supply Chain Management is a plus.

Experience

• 35 years of experience in customer service order management demand planning or supply chain roles (preferably in the packaging or related manufacturing industries).

Skills

• Language: Excellent command of English.

• Computer: Proficiency in Microsoft Excel () Power BI ERP systems (preferably SAP) and ability to learn new tools quickly.

• Interpersonal: Attention to detail strong organizational skills analytical thinking comfort with numbers problem-solving negotiation technology proficiency flexibility multitasking self-motivation ownership and accountability.

Other Requirements

• Industry preference: Supply chain background ideally in packaging or manufacturing.

• Travel: Yes 12 customer visits per month (in Egypt; occasional travel abroad as needed).

• Car: Required.

At Jadeer we value diversity and equal opportunity. We welcome applicants from all backgrounds and experiences.