Customer Service Representative I

Customer Service Representative (English & French Fluent)

Location: Cairo Egypt

Are you passionate about delivering exceptional customer experiences while working in a fast-paced international environment

At IFF we bring science and creativity together to create innovative solutions in Taste Food Ingredients Health & Biosciences and Scent. We are looking for a Customer Service Representative fluent in English and French to join our Cairo team and play a critical role in providing outstanding service to our customers across the region.

You will join a dynamic passionate supportive and engaged team committed to operational excellence and customer satisfaction.

Where Youll Make a Difference

As a Customer Service Representative you will be responsible for managing customer orders and ensuring seamless coordination between customers and internal stakeholders to deliver an exceptional customer experience.

Your key responsibilities will include:

• Manage customer orders including domestic export and consignment orders in compliance with SOX requirements.
• Perform order entry order confirmation invoice issuance and order follow-up through to successful delivery.
• Ensure On-Time Performance (OTP) targets are achieved within the assigned area.
• Ensure timely and accurate entry of reasons for order delays and maintain proper documentation.
• Coordinate customer complaints and escalations with relevant stakeholders ensuring effective communication and timely resolution.
• Respond to customer inquiries accurately and within established service levels.
• Build and maintain strong relationships with customers and internal business partners.
• Coordinate daily logistics activities and monitor deliveries with 3PL and 4PL providers.
• Support the implementation of customer service processes systems and best practices.
• Contribute to continuous improvement initiatives within order management and customer service operations.
• Manage disputes including credit notes debit notes and returns ensuring proper approvals and system updates.
• Maintain accurate records and documentation related to customer service activities.
• Ensure full compliance with all internal and external audit requirements including FSSC 22000 SOX and applicable regulatory requirements.

What Makes You the Right Fit

• Bachelors degree in Business Administration Supply Chain Logistics Commerce or a related field.
• Previous experience in Customer Service Order Management Supply Chain or Logistics.
• Fluent in both French and English with strong written and verbal communication skills.
• Strong customer orientation and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational and coordination skills.
• Proficiency in Microsoft Office applications and ERP systems.
• Ability to work effectively with cross-functional and multicultural teams.

How Would You Stand Out

• Experience within the food ingredients flavors fragrances chemical or manufacturing industry.
• Knowledge of export documentation and international logistics processes.
• Experience working with SAP or similar ERP platforms.
• Understanding of order-to-cash processes and compliance requirements.
• Experience supporting continuous improvement initiatives.

Why Choose Us

Join a team that values collaboration innovation and customer excellence. At IFF youll have the opportunity to work with colleagues from diverse backgrounds contribute to meaningful projects and develop your career within a global organization recognized for shaping the future of food health and sensory experiences.

We are committed to creating an environment where our employees can grow innovate and make a real impact every day.

We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity national origin race age sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity & expression sexual orientation or disability.

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