Community Manager
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Job Summary
This is a remote position.
Community Manager
ROLE PURPOSE
The Community Manager will be responsible for fostering and nurturing the online communities for clients social media brands. This role requires a dynamic and highly organized individual who can engage audiences drive conversation and answer queries from engaged users to maintain a positive online presence for each brand. The Community Manager will be instrumental in building brand loyalty and ensuring a consistent and engaging voice across all social media platforms.
REPORTING INTO
The Community Manager will report directly to the Account Manager. The Community Manager will be working closely with the Account Executive on a day-to-day basis.
KEY RESPONSIBILITIES
COMMUNITY ENGAGEMENT
- Manage proactive and reactive community engagement across Facebook Instagram TikTok Twitter/X YouTube and LinkedIn responding to comments messages and conversations in a timely and brand-appropriate manner.
- Develop and maintain a consistent voice and tone for each of the brands.
- Foster positive relationships with community members influencers and stakeholders.
CONTENT MODERATION
- Monitor user-generated content to ensure adherence to community guidelines and brand standards
- Address and resolve any issues or conflicts within the community promptly and effectively using FAQs sheets
- Escalate any significant issues or crises to the Account Manager and client as needed including the removal or escalation of spam sensitive or negative comments.
CONTENT PLANNING & SCHEDULING
- Collaborate with the content team to develop engaging and relevant content tailored to each brands audience.
- Schedule and publish content across all platforms ensuring optimal timing and frequency for maximum engagement.
- Manage the content calendar and ensure all posts align with the brands strategic goals.
- Publish approved content in line with the brand tone of voice and platform best practice.
ANALYTICS & REPORTING
- Utilize social media analytics tools to track engagement growth and other key performance indicators (KPIs).
- Prepare regular weekly monthly and quarterly reports on community performance providing insights on key conversation themes audience sentiment results analysis and actionable recommendations.
- Conduct regular social media audits to ensure channel hygiene information accuracy and overall brand consistency across platforms.
- Monitor trends and analyze data to inform future content and engagement strategies with the Account Executive
CAMPAIGN SUPPORT
- Assist in the planning and execution of social media campaigns ensuring seamless integration with community management efforts.
- Coordinate with cross-functional teams to support campaign objectives and maximise reach and engagement.
- Provide feedback and insights on community reactions to campaign elements.
MARKET RESEARCH & TREND ANALYSIS
- Stay informed about industry trends best practices and competitor activities.
- Provide regular updates and insights to the Senior Account Manager and client on relevant trends and opportunities for engagement.
- Suggest innovative approaches to enhance community engagement and brand loyalty.
- Stay informed on UAE-specific social trends cultural moments and audience behaviours to ensure content and community responses remain timely and locally relevant.
COLLABORATION & COMMUNICATION
- Work closely with internal teams to finalise content for publishing including coordination on copywriting editing design and approvals to ensure deadlines are met.
- Communicate directly with clients where relevant including participating in calls and actively engaging in WhatsApp groups to align on community responses approvals and real-time updates.
Required Skills:
KEY RESPONSIBILITIES COMMUNITY ENGAGEMENT Manage proactive and reactive community engagement across Facebook Instagram TikTok Twitter/X YouTube and LinkedIn responding to comments messages and conversations in a timely and brand-appropriate manner. Develop and maintain a consistent voice and tone for each of the brands. Foster positive relationships with community members influencers and stakeholders. CONTENT MODERATION Monitor user-generated content to ensure adherence to community guidelines and brand standards Address and resolve any issues or conflicts within the community promptly and effectively using FAQs sheets Escalate any significant issues or crises to the Account Manager and client as needed including the removal or escalation of spam sensitive or negative comments. CONTENT PLANNING & SCHEDULING Collaborate with the content team to develop engaging and relevant content tailored to each brands audience. Schedule and publish content across all platforms ensuring optimal timing and frequency for maximum engagement. Manage the content calendar and ensure all posts align with the brands strategic goals. Publish approved content in line with the brand tone of voice and platform best practice. ANALYTICS & REPORTING Utilize social media analytics tools to track engagement growth and other key performance indicators (KPIs). Prepare regular weekly monthly and quarterly reports on community performance providing insights on key conversation themes audience sentiment results analysis and actionable recommendations. Conduct regular social media audits to ensure channel hygiene information accuracy and overall brand consistency across platforms. Monitor trends and analyze data to inform future content and engagement strategies with the Account Executive CAMPAIGN SUPPORT Assist in the planning and execution of social media campaigns ensuring seamless integration with community management efforts. Coordinate with cross-functional teams to support campaign objectives and maximise reach and engagement. Provide feedback and insights on community reactions to campaign elements. MARKET RESEARCH & TREND ANALYSIS Stay informed about industry trends best practices and competitor activities. Provide regular updates and insights to the Senior Account Manager and client on relevant trends and opportunities for engagement. Suggest innovative approaches to enhance community engagement and brand loyalty. Stay informed on UAE-specific social trends cultural moments and audience behaviours to ensure content and community responses remain timely and locally relevant. COLLABORATION & COMMUNICATION Work closely with internal teams to finalise content for publishing including coordination on copywriting editing design and approvals to ensure deadlines are met. Communicate directly with clients where relevant including participating in calls and actively engaging in WhatsApp groups to align on community responses approvals and real-time updates.
