Enter a job title or keyword

IT Administrative Support Associate

Black Birch Technology Group

Job Location:

Santo Domingo Este - Dominican Republic

Monthly Salary: RD$ 30000 - 35000

Experience Required: 4-5years

Posted: 24 May 2026 (30+ days ago)

Application Deadline: 21 August 2026

Vacancies: 1 Vacancy

Job Summary

ON SITE - CORAL MALL SDE- IT EXPERIENCE IS A MUST

We are seeking a highly organized and proactive IT Administrative Support Associate to provide direct administrative and operational support to the Chief Information Security Officer (CISO). This role will support cybersecurity operations executive coordination project tracking reporting documentation management and cross functional communication initiatives within the IT and Security departments.

The ideal candidate is detail oriented professional capable of handling confidential information and comfortable working in a fast paced technology and security focused environment.

Requirements

Executive & Administrative Support

Provide direct administrative support to the CISO and IT Security leadership team

Manage calendars meeting coordination scheduling and follow ups

Prepare presentations reports meeting notes and executive summaries

Coordinate department communications and assist with leadership initiatives

Maintain organized documentation records and confidential files

Qualifications

Required

Previous experience in administrative support project coordination or operations support

Strong organizational and multitasking abilities

Excellent written and verbal communication skills

High level of professionalism and confidentiality

Proficiency with Microsoft Office 365 including Excel Word PowerPoint and Teams

Ability to work independently and manage multiple priorities

Preferred

Experience supporting IT cybersecurity or technical leadership teams

Familiarity with cybersecurity compliance or IT operations environments

Experience with project tracking tools and ticketing systems

Knowledge of IT terminology and security best practices

Technical Skills

Microsoft Office 365

Excel reporting and tracking

PowerPoint presentations

Microsoft Teams

Project coordination tools

Documentation management

IT ticketing systems

Soft Skills

Executive level professionalism

Strong attention to detail

Excellent organizational skills

Ability to handle confidential information

Strong follow through and accountability

Collaborative and proactive mindset

Effective time management and prioritization

Benefits

Competitive Salary Packages

Paid Sick Days

Continuous Training and Growth

Performance based Incentives

Private Health Insurance

Christmas Bonus

Supportive culture that values employee well being

Passion meets purpose and every day feels like a win.

Required Skills:

Exceptional written communication skills Ability to translate technical concepts into clear concise content Strong organizational and research abilities Experience maintaining IT documentation or knowledge base systems Familiarity with ITIL IT service operations and ticketing workflows Technical Skills Required Proficiency with Microsoft 365 and documentation tools Experience with ITSM systems (ConnectWise Jira Service Management Zendesk etc.) Basic understanding of IT support processes (OS networks applications) Experience with IT Glue Confluence or HaloITSM is preferred Education & Certifications High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus Benefits Competitive Salary Packages Paid Sick Days Continuous Training and Growth Performance-Based Incentives Private Health Insurance Christmas Bonus Supportive culture that values employee well-being

Required Education:

High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus

Apply Now