Technical Customer Support Specialist

Location: Lisbon
Contract Type: 6-Month CDD (Fixed-Term Contract)

Are you passionate about delivering exceptional customer service Do you thrive in dynamic environments and want to work for a global leader in the Search Engine industry Join our team as a Technical Customer Support Specialist and become the go-to expert for resolving customer queries through voice email and chat.

Why Join Us
We offer a competitive compensation package continuous learning opportunities and the chance to work in a collaborative environment where your contributions make a difference.

Whats in it for You

Salary & Benefits:

• Monthly Base Salary: 1500 gross per 14 months

• Attendance bonus: 120month per 11months

• Meal Allowance (net): 7.63/day

• Health Insurance: Provided from day 1 (free after 6 months)

Work Schedule:

• Hours: Monday to Friday 08:0020:00 (rotational shifts)

• Weekends: Saturday and Sunday 08:0017:00

• Days Off: 2 rotational days per week

Key Responsibilities:

• Assist customers through phone email and chat regarding their orders subscriptions and invoices.

• Deliver a superior customer experience ensuring all queries are resolved with high-quality service.

• Monitor and follow up on customer issues until fully resolved adhering to agreed deadlines.

• Collaborate with internal departments to ensure seamless resolution of customer requests.

What Youll Need to Succeed:

• Language Skills: Native Danish with excellent formal speech and strong writing skills; English proficiency at a B2 level.

• Experience: Previous Customer Service experience is mandatory.

• Skills:

  • Strong interpersonal writing and communication abilities.

  • Problem-solving mindset with great attention to detail.

  • Proficiency in using customer support tools and communication platforms.

  • Comfortable working in a fast-paced tech-savvy environment.

Start Date:3/09

Relocation support:

• Relocation from outside of Portugal: Room in a shared apartment for a maximum period of 12 months with rent and all utility bills included (discounted directly from the payslip)

Application Review

Language Assessment

12 Interviews with the Client