Operations Coordinator

About NUORI

NUORI is a Copenhagen-based premium natural skincare brand built on freshness efficacy and transparency. Every product is crafted with high-potency natural ingredients formulated in small batches and stamped with a freshness date. We sell direct-to-consumer and through a curated network of premium retail and spa partners across Europe and beyond. NUORI is backed by Twelve50Five a Danish brand house that acquires and builds Scandinavian lifestyle brands with a long-term operator-led approach.

Purpose of the Role

The Operations Coordinator is the person who keeps NUORI running day to day. You own the operational backbone of the business - making sure products move in and out of our warehouses on time inventory is accurately tracked customers get fast and helpful responses and the commercial team has the support it needs to focus on selling. This is a role for someone who thrives on structure takes pride in getting things right and finds satisfaction in making complex logistics feel simple. You are not managing strategy or leading teams - you are the reliable engine that everyone else depends on.

Core Responsibilities

Logistics and Fulfilment

• Manage inbound and outbound logistics ensuring products move efficiently between suppliers warehouses and customers
• Handle B2B shipments to wholesale accounts
• Keep a clear overview of all logistics flows - domestic international and US warehouse

Inventory and Warehouse Management

• Operate and maintain our ERP system (Traede) with accurate real-time inventory data
• Communicate regularly with warehouse partners
• Proactively flag when stock levels need attention and when we need to prioritize low stock between customers and orders

Customer Service

• Handle all inbound customer service communication from both end consumers and wholesale partners
• Respond with care and speed
• Keep a structured log of recurring requests complaints and product feedback surfacing patterns that help the wider team improve

Sales Support

• Support the Head of Sales and the sales team with order processing reorder outreach and day-to-day B2B communication
• Help identify accounts that need special attention - training visits follow-up calls or escalations

Platform and Website Support

• Handle basic website maintenance - adding product descriptions and content for new launches
• Make sure internal tools and customer-facing platforms are working as expected

Youll Work Closely With

• Head of Finance & Operations - your direct manager and the person you escalate to
• Head of Sales - B2B order flow and account support
• Digital Growth Director - website updates and e-commerce platform health
• Holding company operations team - financial reporting and process design
• External warehouse partners

What Success Looks Like

• Day-to-day operations run smoothly and predictably
• Orders go out on time inventory data is accurate and customer inquiries are handled quickly and warmly
• The sales team feels genuinely supported and can focus on relationships and growth
• You proactively flag potential problems before they escalate
• Over time you improve the processes you inherit - making them faster clearer and more reliable

What You Dont Do

• Marketing social media or content creation
• Product development or supplier negotiations
• Business development or landing new wholesale accounts - that belongs to the sales team
• Graphic design or creative work
• Commercial strategy or budget management

What Were Looking For

• 1-3 years of experience in operations logistics customer service or a similar coordination role (not a hard requirement - willingness and ability to learn fast is higher valued)
• Ideally in a consumer brand or e-commerce environment
• Structured detail-oriented and action-biased - you see a problem and fix it rather than waiting to be told
• Comfortable working in ERP systems and quick to pick up new tools
• Clear and calm communicator even when things are busy
• Genuine care for the customer experience and pride in getting the small things right
• Experience in beauty fashion or lifestyle is a plus but not a requirement

What We Offer

• A central operational role in a growing premium skincare brand with real momentum
• A small ambitious team where your contribution is visible and valued every day
• A new Copenhagen headquarters in a historic building in the heart of the city
• Competitive salary flexibility and a collaborative fast-moving working environment

How to Apply

Send your CV and a brief note on why this role interests you. We review applications on a rolling basis. The hiring process consists of two to three conversations: an initial screen with the CEO a second interview focused on operational thinking and problem-solving and a final conversation with the team.