Head of Customer Implementation, European Control Tower

Job Req Number: 128076
Time Type: Full Time

Location:
Given the international scope of the role and team this position can be based in Denmark (Horsens or Hedehusene) Germany (Essen Hamburg or Krefeld) The Netherlands (Ede or Venlo) or Poland (Poznan).

Lead complex customer implementations that keep global supply chains moving

As Head of Customer Implementation you will lead an international team delivering customer implementations supply chain changes and technical integrations for some of DSVs most demanding customers. Working across customers Operations Commercial and Global IT you will turn complex requirements into successful implementations and scalable solutions.

Take on a role where your leadership shapes customer experience operational excellence and the future of DSVs control tower solutions.

About the role

The European Control Tower manages some of DSV Roads largest and most complex customers supporting national European and global supply to the Senior Director European Control Tower you will lead an international and diverse team of six dedicated specialists located across Germany the Netherlands and Poland.

The Customer Implementation team is responsible for implementing new customers managing major supply chain changes and supporting critical customer applications.

Our customers are managed through a dedicated control tower platform covering customer service advanced order management invoicing service partner settlement cross-dock operations and end-to-end visibility across Road Air & Sea and Contract Logistics. Elements of this control tower system will become core elements of a new control tower platform currently being implemented.

The team plays a key role in implementing these elements across more customer verticals and in supporting a global roll-out.

You and your team will work across DSV Commercial Operations Contract Management and Global IT while engaging directly with customers during solution design technical integration implementation and go-live. The team will also contribute to the implementation and global rollout of new control tower platform capabilities.

Your key responsibilities include:

• Lead and develop an international team across Germany the Netherlands and Poland fostering accountability collaboration and high performance
• Own end-to-end customer implementations from solution design and project staffing to integration go-live and handover to operations
• Lead complex implementation projects ensuring timely delivery and successful outcomes for customers and stakeholders
• Act as the bridge between business and Global IT translating customer and operational needs into technology priorities and solutions
• Oversee application support and technical escalations ensuring issues are resolved efficiently and operational impact is minimised
• Drive IT demand management for a dedicated control tower platform evaluating prioritising and governing application enhancements in close collaboration with Global IT
• Support the evolution of DSVs control tower capabilities contributing implementation expertise to future platform development and global rollouts

What you bring

You are an experienced leader who combines customer focus technology understanding and strong execution. You build trust across cultures create clarity in complex environments and take ownership of driving initiatives from idea to successful implementation.

You thrive in situations where priorities stakeholders and requirements are constantly evolving. Curious and open-minded by nature you are comfortable navigating ambiguity bringing people together around solutions and maintaining momentum while listening carefully to customers colleagues and specialists.

To thrive and succeed in the role we imagine you bring:

• Proven experience leading and developing geographically dispersed teams across cultures
• Strong project or programme management experience within customer implementations IT integration and application deployment
• A solid understanding of IT integration and application architectures
• Experience working with customer-facing applications and application support
• The ability to bridge business requirements operational processes and technology solutions
• Confidence engaging with senior customers management teams and stakeholders in an international environment
• The ability to prioritise competing demands manage escalations and maintain momentum in high-pressure situations
• A background in transport logistics supply chain or another complex operational environment
• Professional fluency in English

Experience communicating professionally in German would be an advantage. A relevant bachelors or masters degree may support your background but equivalent professional experience is equally valuable.

Why DSV

You will join a global organisation where customer trust depends on reliable execution close collaboration and the ability to keep complex supply chains moving.

In this role you will have the opportunity to influence how DSV implements strategic customers and develops scalable control tower solutions across countries and divisions. You will work with colleagues and customers across borders while developing your leadership experience in an international environment.

Start here. Go anywhere. Join a global organisation where your leadership helps shape customer solutions operational excellence and the future of logistics.

Ready to make an impact

Apply today and become part of a team that keeps global supply chains moving.

We review applications on an ongoing basis and encourage you to apply early. The application deadline is 10 October 2026 but we may close the position sooner if we find the right candidate.

No cover letter needed; just include a short motivation in your CV.

If you would like to know more about the role you are welcome to contact Senior Director Holger Høj Jensen at

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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