Field Service Engineer

The production of vaccines and medicines. Conducting research into cancer. At I&L Biosystems we use high-grade laboratory solutions to support our clients with these and many other groundbreaking biotechnological developments. As an Field Service Engineer you will be responsible for providing on-site technical support and service to our customers.

As a Field Service Engineer you play an important role in ensuring our customers can rely on their laboratory equipment and applications. You will be responsible for installing maintaining troubleshooting and repairing laboratory equipment at customer sites across Denmark and Sweden.

What do we offer you We offer a varied and hands-on role with a high degree of independence extensive product training and plenty of opportunities to develop your technical expertise. You will have the opportunity to work with advanced laboratory technologies and support customers in the life sciences industry all within a supportive and collaborative team.

You will travel regularly to customer sites. Together with our Application Specialists and in-house Technical Support Engineer you will be an important point of contact for our customers helping them keep their laboratory operations running smoothly.

A few examples of your activities

• You build up and maintain relationships with our customers to maintain and improve our customer satisfaction.

• You are responsible for on-site installation and commissioning of our equipment.

• With corrective- and preventive maintenance you help our customers to run their business smoothly.

• Equipment qualification and validation is as well a part of your tasks.

• You support customers on the phone or online to clarify and solve technical issues.

• You offer maintenance contracts and you provide customers with appropriate technical advice and recommendations.

• A competitive salary based on your educational background and experience.

• A permanent employment contract.

• A comprehensive onboarding program including various training sessions during your first few weeks and dedicated colleagues who are always available to answer your questions. At I&L Biosystems it is important to us that you feel welcome and at home from day one.

• A pleasant and informal working environment where knowledge sharing collaboration and mutual support are part of our daily culture.

• Team outings and regular company events with colleagues from all European I&L Biosystems branches giving you the opportunity to build strong international connections and strengthen team spirit.

• A strong focus on your personal and professional development through regular one-on-one meetings coaching and international product and skills training.

• A company car laptop and iPhone to support you in your role.

• You have a technical background (preferably incl. electronic background).

• You have hands-on experience in maintaining troubleshooting and diagnosing laboratory equipment or.

• You have experience as a Field Service Engineer or in a comparable role.

• You are able to troubleshoot test repair and service technical equipment and applications.

• You are able to work independent but also being a team-player and work together with your colleagues in sales and customer service to meet the customers needs.

• You have curiosity and pleasure in learning new methods/techniques.

• You are self-organized and stand for hands-on mentality.

• You can work with Microsoft Office programs.

• High willingness to travel (70%) also to other European countries (including air travel).

• You have experience working in GMP environments; experience in a regulated laboratory environment is a plus.

• Fluency in Danish and English both verbally and in writing.

• Driving license class B and driving experience

• You are based in an area with good transport links including easy access to major road networks and international airports enabling you to travel efficiently to customers across the region.

I&L Biosystems is a leading European wide solutions provider of best-in-class and innovative laboratory solutions. For more than 35 years we have been the go-to partner for the procurement and service of high-end lab solutions for customers in biotechnology cell biology and microbiology. We distinguish ourselves by our scientific expertise personal touch and service level.

In this international role you will work closely with colleagues across Europe. We guarantee you will feel at home in our organisation right from the start.

Does this sound like the ideal job for you Dont miss out on this opportunity! Share your background and what drives you by uploading your CV and motivation letter (both as PDF files) using the button at the bottom of this page.