Smart Hands Support Engineer – Datacenter Operations (location Holýšov)

Role Summary

We are looking for an experienced Smart Hands Support Engineer with strong exposure to physical datacenter operations hands-on infrastructure support and transition coordination. The ideal candidate should have practical experience working across datacenter environments server rooms and remote site locations and should be capable of supporting both day-to-day physical infrastructure activities and transition-related information gathering from incumbent teams across all sites and datacenters.

This role requires someone who is comfortable in a field/onsite support model has strong understanding of rack-and-stack activities cabling hardware handling inventory validation asset verification and remote hands support and can also assist in documenting existing site infrastructure operational processes dependencies and handover details as part of a transition or takeover program.

The place of work is our client site: Holýšov (near Pilsen)

Datacenter Smart Hands Support

• Provide onsite Smart Hands support for physical datacenter and site infrastructure activities.

• Perform rack and stack of servers storage network and related hardware components.

• Handle cabling patching labeling hardware installation de-installation and relocation activities.

• Support power cycling device reboot physical health checks andLED /console-based diagnostics.

• Assistin hardware replacement activities such as disks memory power supplies NICs and other field-replaceable units.

• Coordinate with remote engineering teams for troubleshooting and execution of physical tasks inside thedatacenter.

• Support hands and eyes activities for network server storage and backup infrastructure.

• Install and replace Field Replaceable Units (FRUs) including:Power supplies Fan trays Line cards Supervisor modules Interface cards SSDs and memory modules

• Install and replace SFP SFP QSFP and other transceiver modules.

• Verify hardware serial numbers model numbers and asset tags.

• Install replace and organize copper and fiber optic patch cables.

• Perform cable tracing and cable verification.

• Label cables ports patch panels and network equipment.

• Verify rack unit (RU) allocation.

• Install rack rails mounting brackets and blanking panels.

• Connect to devices using console cables when.

• Replace failed hardware under NOC guidance.

• Verify interface status link LEDs and physical connectivity.

• Support planned maintenance and migration activities.

Site and Datacenter Information Gathering

• Work closely with the incumbent team to gather andvalidatedetailed information for all sites server rooms and datacenters in scope.

• Capture details related to:

- Site and datacenter locations

- Rack layouts and floor plans

- Device inventory and asset details

- Power connections and redundancy details

- Network patching and cabling information

- ISP / WAN / LAN connectivity details

- Access procedures and security requirements

- Existing operational processes and support contacts

- Hardware lifecycle and warranty information

• Assistin building a site-wise/datacenter-wise inventory and transition repository.

• Verify physical assets against available documentation andidentifymismatches gaps and risks.

• Support collection of informationfor transition KT operational readiness and support planning.

Transition & Incumbent Coordination

• Participate in transition workshops site surveys and incumbent handover sessions.

• Document current-state infrastructure and operational procedures from the incumbent team.

• Work with tower leads and service delivery teams to ensure all physical site information is collected accurately.

• Highlight risks missing data unsupported hardware access gaps and operational dependencies during takeover.

• Support due diligence and discovery activities for new sites anddatacenteronboarding.

Operations & Governance

• Maintainaccuraterecords for assets cabling rack positioning hardware movement site readiness and access controls.

• Ensure all work is performed in line with datacenter safety security and change management procedures.

• Supportincident servicerequest IMACD (Install Move Add Change Dispose) and break-fix activities.

• Coordinate with OEM / vendor engineers for onsite hardware support and escortassistanceif.

• Create andmaintainsite documentation checklists SOPs handover notes and audit-ready records.

Mandatory Skills

• Hands-on experience in physical datacenter / site support / Smart Hands operations

• Strong understanding of:

- Rack and stack operations

- Structured cabling and patching

- Server network and storage hardware handling

- Inventory and asset verification

- Onsite troubleshooting and remote hands support

• Experience working in datacenter environments server rooms and enterprise sites

• Ability to gathervalidate and document infrastructure details from incumbent teams

• Familiarity with hardware labeling rack elevation documentation and physical asset management

• Basic understanding of network devices servers storage systems UPS/power layouts and connectivity

• Knowledge of datacenter access safety security and change procedures

• Good communicationskills for coordinating with remote teams vendors and customer stakeholders

• Ability to travel to sites/datacenters as

Preferred Skills

• Experience in transition / takeover projects

• Exposure to CMDB asset management tools ticketing tools and documentation repositories

• Basic knowledge of Windows/Linux server hardware environments

• Familiarity with OEM hardware such as Dell HPE Cisco Lenovo NetApp EMC etc.

• Understanding of ITIL-based support processes

• Experience in site surveys floor validation and infrastructure audits

Experience Required

• 3 to 7 years of relevant experience in Smart Hands / Datacenter Support / Field Infrastructure Support

• Experience in handling multiple sites or distributed datacenter environments

• Prior exposure to knowledge transition incumbent handover or discovery activities is highly preferred

Educational Qualifications

• Diploma /Bachelors degree in Information Technology Electronics Computer Science or related field

• Relevant certifications in hardware datacenter operations or infrastructure support are an advantage

• Strong hands-on field support capability

• Comfortable working in physical infrastructure environments

• Detail-oriented in capturing and validating datacenter/site information

• Able to coordinate with multiple stakeholders during transition and steady-state operations

• Good documentation and reporting skills

• Willingness to travel and work from customer/onsite/datacenter environments when needed

• Proactive inidentifyinggaps risks and missing information during takeover