Application Support Engineer, Czech based

We are looking for a technically strong Application Support Engineer to join an international ERP support environment. The role is focused on incident investigation troubleshooting operational support and service stability within a global ERP landscape. This is an excellent opportunity for someone with a strong analytical mindset who enjoys identifying root causes resolving complex issues and improving operational processes rather than pure development or infrastructure administration.

Details:

• Contract: B2B
• Start: June 2026
• Duration: Until December 2026 (extension possible)
• Location: Prague Czech Republic (Chodov)
• Remote: Hybrid with on-site presence required
• Language: English

Responsibilities

• Provide operational support for a global ERP environment and related business applications
• Monitor incident queues and ensure timely triage prioritization assignment and resolution of support tickets
• Investigate and troubleshoot application workflow integration and transaction-processing issues
• Analyze system logs application behaviour and processing failures to identify root causes
• Coordinate with L2 and L3 support teams to ensure efficient incident resolution
• Support service continuity and operational stability while maintaining SLA commitments
• Contribute to knowledge management SOP creation and operational documentation
• Participate in problem management activities and root cause analysis initiatives
• Identify opportunities for automation and operational improvements
• Support preventive monitoring initiatives and continuous service optimization
• Collaborate with technical and business teams to improve support processes and service quality

Requirements

• Strong experience in application support incident management or production support environments
• Excellent troubleshooting and incident investigation skills
• Experience working with ticketing systems and high-volume support queues
• Strong analytical and problem-solving mindset
• Ability to identify root causes and coordinate resolution activities across multiple teams
• Experience analyzing logs system behaviour and application processing issues
• Ability to learn complex proprietary systems quickly
• Self-driven approach with the ability to work independently
• Strong communication and stakeholder management skills
• Professional working proficiency in English

Nice to Have

• Experience with IBM i (AS/400) environments
• Experience with Infor System21 or JBA ERP systems
• Knowledge of Windows Server environments
• Basic programming or scripting experience
• Experience with AI-driven operational improvements or automation initiatives
• Understanding of problem management methodologies and IT service management practices