Risk and Payments Agent

Our client is looking for a motivated and detail-oriented Compliance Officer to join our team in Limassol. This is an excellent opportunity for a compliance professional who enjoys analytical work cross-functional collaboration and ensuring the highest regulatory and operational standards are maintained across our products and services.

What Youll Be Doing

• Processing new client account openings in line with KYC requirements and internal procedures
• Reviewing and updating existing client accounts to ensure all documentation and information remain accurate and up to date
• Monitoring customer accounts and transactions to identify potential fraud risk or unusual activity
• Investigating documenting and escalating suspicious transactions in accordance with company policies and procedures
• Reviewing and processing customer deposit and withdrawal requests in a timely and accurate manner
• Communicating with banks and payment service providers when required to support smooth payment operations
• Using internal risk fraud and payment systems to support healthy deposit conversion rates and manage chargeback levels
• Responding to and resolving customer queries in a professional efficient and customer-focused manner
• Collaborating closely with other departments to ensure a smooth client experience and operational efficiency
• Ensuring ongoing compliance with internal policies and external regulatory requirements
• Maintaining a high level of professionalism accuracy and confidentiality at all times
• Escalating complex or unclear cases to management when necessary

What Were Looking For

• Willingness to work rotational 24/7 shifts: (08:00 16:00 16:00 00:00 00:00 08:00)
• Previous experience in payments risk or operational roles will be considered an advantage
• Excellent command of English both written and spoken
• Strong attention to detail with a high level of accuracy in execution
• Comfortable working with computers; basic to intermediate Excel skills required
• Strong sense of responsibility reliability and willingness to learn
• Ability to work in a fast-paced structured operational environment
• European citizenship required

Benefits & Perks

• Continuous learning and development opportunities
• Ongoing training and professional growth programs
• 21 days of paid annual leave
• Paid sick leave
• Private medical health insurance
• Weekly complimentary office lunch
• Unlimited snacks coffee and beverages
• Employee discounts across health wellness fitness beauty dining and other services
• Referral bonus program
• Birthday vouchers and celebration perks
• Regular team-building activities and company events
• A supportive collaborative and inclusive working environment

Location: Limassol Office only
Working Hours: Monday to Sunday (5-day shifts)
08:00 16:00
16:00 00:00
00:00 08:00

Monthly Salary: 1700
Quarterly Bonus: Up to 700 every 3 months
Overnight Shifts: Approximately 5 night shifts per month with an additional 20 per shift (100 extra per month)