Danish speaking Customer Service Representative for Larnaca

Position: Customer Service Representative (Danish)

Location: Larnaca Cyprus

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

1350 gross/month increasing to 1400 after 6 months Uncapped amount based on KPI (average 250-300/month) Relocation support for candidates moving to Cyprus
Option to receive 1500 when arranging own accommodation
Alternative relocation option with flight reimbursement up to 300 and company accommodation for up to two months
First month of company accommodation free second month 100

DUTIES AND RESPONSIBILITIES:

• Provide high-quality customer support to users via phone email and live chat
• Assist customers with account-related technical and platform-related inquiries
• Support users with password resets payments and general account management queries
• Troubleshoot technical issues and provide clear solution-oriented guidance
• Maintain a professional and customer-focused approach across all interactions
• Accurately document customer interactions and relevant case information
• Escalate complex or unresolved issues to the appropriate internal teams
• Meet defined quality productivity customer satisfaction and attendance targets.

REQUIREMENTS:

• Native or fluent Danish speaker (minimum C1)
• Fluent English
• Completed secondary education
• Previous customer service experience is an advantage
• Good computer and technology skills
• Strong communication and customer interaction skills
• Good problem-solving abilities
• Ability to multitask and work effectively under pressure
• Friendly reliable and customer-oriented approach
• Clean criminal record
• Willingness to relocate to and work on-site in Larnaca Cyprus.

BENEFITS:

• Unlimited performance-based bonus linked to KPIs
• Relocation package for candidates moving to Cyprus
• International working environment
• Training provided
• Opportunity to gain experience within a global gaming customer support environment and many more!!