CRM Administrator

An esteemed Forex company based in Limassol is seeking a dedicated CRM Administrator to join their team. If youre passionate about optimizing CRM systems and enhancing customer engagement within the Forex industry this is your opportunity to thrive in a supportive and rewarding environment.

About the Company:

Our client a prominent player in the Forex industry is committed to excellence and innovation. Join their team and contribute to their mission of providing top-tier financial services with integrity and efficiency.

What Youll Do:

As a CRM Administrator in the Forex industry you will play a vital role in managing and optimizing the CRM system to drive operational efficiency and customer satisfaction.

Key Duties/Responsibilities:

• Manage and administer the CRM system to ensure data accuracy integrity and security.

• Customize and configure the CRM platform to meet the specific requirements of the organization including custom fields workflows and user permissions.

• Collaborate with stakeholders to identify and implement process improvements within the CRM system.

• Provide training and support to users across different departments to maximize utilization of the CRM system and ensure adherence to best practices.

• Develop and maintain reports dashboards and analytics to track key performance indicators (KPIs) and provide insights for decision-making.

• Monitor system performance and troubleshoot issues as they arise escalating to technical support when necessary.

• Stay informed about updates and new features of the CRM platform and evaluate their potential impact on the organization.

• Assist in the integration of third-party applications and tools with the CRM system to enhance functionality and efficiency.

• Contribute to the development of CRM strategies and initiatives aimed at improving customer engagement retention and satisfaction.

Requirements:

• Proven experience of 1-2 year as a CRM Administrator Back Office Customer Support or similar role preferably in the financial services industry.

• Ability to work under pressure and multitask effectively with attention to detail.

• Business Administration Background would be an advantage.

• Computer Literacy and Excellent knowledge of Microsoft Office (Excel Word).

• Fluent in English (Verbal and Written)

Remuneration Package:

• Office working hours: 10:00am- 7:00pm.

• Salary range: depends on experience

• 21 annual leave days paid in full.

• Yearly bonuses.

• Unlimited refreshments.

• Team building activities.

• Stable job opportunities for years to come.

Join the team in Limassol and be part of a company that drives CRM excellence in the Forex industry!