Support Consultant Energy Components

Support Consultant Energy Components

Location: Bogota Colombia

Model of Work: Hybrid

Please Submit your CV/Resumé in English. Resumes not submitted in English will not be considered.

Are you excited by challenges Do you enjoy working in a fast-paced international and dynamic environment which contributes to drive the energy transition Then now is the time to join Quorum Software a rapidly growing technology & professional services solutions company and industry leader in energy transformation.

Quorum Software is the worlds largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe customers rely on Quorums proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain helping visionary leaders evolve their organizations into modern energy companies.

Responsibilities

• Involved in providing EC Level 2 Application Software Support and responsible for Incident Service Request Change and Problem management
• Responsible to diagnose troubleshoot solve code errors and fix bug issues within the software applications with SLAs
• Understand and assess customers reported issues to determine prioritization
• Responsible to integrate the technical knowledge and business understanding to consult and provide solutions to customers.
• Manage and ensure documentation of assigned incidents including internal and external communications
• Maintain strong adherence to Service Level Objectives.
• Working flexibly in shift or on-call duty to be able to provide continuous support to customers 24/7
• And other duties as assigned.

Requirements

• Candidate must possess at least a bachelors degree Post Graduate Diploma Professional Degree in Information Technology Computer Science Mathematics or equivalent.
• At least 1-3 years of working experience in delivering application support or solution implementation is required for this position
• Good technical skills in software technologies such as Java Oracle PL/SQL within Linux and Windows environment
• Good experience in writing monitoring and automation scripts using Perl or Shell
• Good technical experience in diagnosing troubleshooting solving code errors and fixing bug issues within the software applications with SLOs
• Experienced in using IT Service Management Tools (Salesforce JIRA etc.) to manage Customer Service Management engagements.
• Good analytical problem-solving skills to resolve issues as well as providing short-term and long-term solutions
• Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply
• Proficient in communicating to stakeholders in English.
• A team player and enjoy working in a multi-cultural environment
• Fluent in English both written and verbal

Additional Details

• Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check Education Verification Employment Verification Drivers License Verification and Passport/ID validation.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
• Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
• Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment in accordance with Colombian legislation.

Please Submit your CV/Resumé in English. Resumes not submitted in English will not be considered.

About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago we built the first software for gas plant accountants. Pipeline operators came next followed by land administrators pumpers and planners. Since 1998 Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software data standards and integration. The trusted source of decision-ready data for 1800 companies Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information visit.

Quorum Diversity Statement:At Quorum we are committed to fosteringcultivatingand preserving a culture of belonging. We want to be the place where a diverse pool of talented peoplejoinus stay with us and do their best work. With a diverse team of employees we grow and learn better together. The collective sum of the individual differences life experiences knowledge innovation self-expression and talent that our employees invest in their work represents not only part of our culture but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race gender sexual orientation age religion ethnicity national origin ability neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin ancestry veteran status disability genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

Recruitment Scam Alert: Quorum Software does not charge fees request payments conduct interviews via messaging apps or request the installation of software at any stage of the recruitment process. All legitimate recruitment activities are conducted exclusively through our official careers website ( and email addresses ending in @. Any communication that does not originate from these official channels should be considered unauthorized and may be reported to emailprotected