Product & Operations Sr. Analyst
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Job Summary
DiDi Global Inc. is the worlds leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific Latin America and Africa including ride hailing taxi hailing chauffeur hitch and other forms of shared mobility as well as auto solutions food delivery intra-city freight and financial services.
DiDi provides car owners drivers and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers the taxi industry the automobile industry and the communities to solve the worlds transportation environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value by building a safe inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information please visit: Overview The Passenger Loyalty team builds lasting relationships with our most valuable passengers by giving them compelling reasons to choose us more often. Through loyalty programs targeted incentives and product experiences we strengthen retention increase ride frequency and deliver on the value we promise our passengers. We are looking for a Passenger Loyalty Senior Analyst to own one or two key products or programs including our Membership Program serving a defined passenger cohort across Spanish-speaking Latin America (SSL). You will help shape their strategy identify opportunities through data and passenger insights build business cases and work across teams to bring initiatives to life. This role combines analytical depth product thinking and business ownership. You will be accountable for understanding what drives loyalty within your cohort and translating those insights into initiatives that deliver measurable improvements in retention and frequency while supporting sustainable business growth. Required qualifications We are committed to building inclusive and diverse teams. At DiDi we believe that our differences are our biggest source of strength. Thats why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender age sexual orientation nationality marital status pregnancy/maternity disability race religion and beliefs or any other status protected by applicable laws wherever we operate. We are committed to building inclusive and diverse teams and a workplace that is free from discrimination and harassment because thats how we create better products and services make better decisions and better serve the communities were a part of. I acknowledge that prior to submitting this application I have read and accepted the Privacy Notice for Candidates which is available on Experience: Senior IC
