Informatics Support Specialist

We are seeking a detail-oriented and organized Informatics Support Specialist to support Clinical Informatics teams within a healthcare environment. This role focuses on operational support reporting documentation management and workflow optimization initiatives related to healthcare IT systems and clinical operations.

The ideal candidate will have experience in healthcare IT support reporting/analytics ServiceNow ticket management and healthcare workflows. Exposure to Epic EMR/EHR systems and clinical documentation improvement initiatives is highly preferred.

• Support Clinical Informatics and healthcare operations teams
  
• Prepare KPI reports usage metrics and operational analytics
  
• Assist with ServiceNow ticket triage and workflow support
  
• Support documentation optimization and flowsheet reduction initiatives
  
• Create and maintain reports documentation and process materials
  
• Coordinate small-scale healthcare IT and informatics projects
  
• Collaborate with clinical operational and technical teams
  

• 3 years of experience in Healthcare IT Support Clinical Informatics or related roles
  
• Experience with healthcare systems reporting and operational analytics
  
• Familiarity with ServiceNow or similar ticketing platforms
  
• Strong written English communication and documentation skills
  
• Excellent organizational and problem-solving abilities
  

• Epic knowledge or Epic workflow exposure
  
• Experience supporting EMR/EHR systems
  
• Understanding of healthcare terminology and clinical workflows
  
• Exposure to documentation optimization or healthcare informatics initiatives