System Engineer L2
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Job Summary
Do
Excellent communication skills
Ability to Empathize pacify and handle Irate Customers with Exceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
Troubleshooting Windows Outlook Teams Citrix. VDI VPN Security App etc. over Remote Support
Answer incoming calls and respond to customers emails in timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources and Offer Solution to customers.
Research identify and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support he user
Document all call information according to standard operating procedures.
Recognize document and alert the management team of trends in customer calls.
Create SOPs for new Issues and resolution given.
Complete call logs and reports.
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
