Supervisor, Technical Support
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Job Summary
Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesnt just wait for change but actively creates itwhere your skills and values drive our collective progress and impact.
Job Summary职位概述
负责领导和管理现场服务工程师团队确保公司在客户现场的设备安装培训巡检初级维修和支持服务的高效执行您将作为客户与公司之间的技术桥梁确保设备性能客户满意度及各项服务的合规性
Main Tasks & Responsibilities主要任务与职责
- 负责现场服务工程师团队的日常管理与工作安排
- 主导设备现场安装确保符合安全与法规标准协调安装资源与计划
- 为客户提供设备操作培训并开发优化培训材料
- 组织实施已安装设备的定期巡检识别潜在问题制定预防性维护方案
- 开展设备日常保养故障诊断与初级维修保障设备稳定运行
- 作为客户技术对接窗口解答技术咨询维护客户关系提升满意度
- 负责服务活动记录与报告安装培训巡检维修等确保信息准确可追溯
- 确保各项工作符合公司制度行业规范及安全标准跟进行业技术发展
Qualifications任职资格
- 本科及以上学历工程机械电子自动化等相关专业优先
- 5年以上医疗设备现场服务经验有团队管理经验优先
- 熟悉医疗设备安装调试维护及相关法规
- 具备出色的客户沟通能力和团队协调能力能适应高频出差
熟练使用办公软件及设备管理信息系统具备基本英文读写能力者优先
We are an Equal Opportunity Employer. We are committed to building diverse teams representative of the patients and communities we serve and we strive to create an inclusive workplace that cultivates collaboration.
Required Experience:
Manager
About Company
Learn about Bausch Health, a global company whose mission is to improve people’s lives with our health care products.
