Robotic Support Engineer
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Job Summary
RIVR part of Amazon is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off RIVR developed wheeled-legged robots designed to operate in complex unstructured environments such as stairs gates doors and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world where robots can learn from rich operational data at scale.
Following our acquisition by Amazon in March 2026 we are continuing this mission with greater reach and speed. By combining custom robot hardware onboard autonomy and cloud-based coordination RIVR part of Amazon is building the next generation of safe reliable autonomous robots for last-mile delivery.
Job Description
We are seeking a detail-orientedand technically skilled engineer for our robot products. This role is primarily responsible for software flashing functional self-testing problem diagnosis documentation and rework of non-conforming units. Meanwhile youre also needed for our Shanghai offices inventory and tools management.
Robot Setup & Flashing: Perform flashing burning and installation of OS firmware and software on end-of-line devices in strict adherence to Work Instructions (WI).
Diagnostics & Troubleshooting: Identify software failures hardware alerts and anomalies. Utilize log tools and serial terminal debug tools to perform root-cause analysis log fault details and submit problem reports.
Robot EoL Testing: Strictly execute EoL test procedures inspect for mechanical/functional failures upload data to the cloud and compile test reports.
Rework & Collaboration: Execute rework on software-related defects (re-flashing setting restorations configuration tweaks) and collaborate with HW/SW engineering teams on complex diagnostics.
Education: Bachelors degree in Electronics Computer Science Automation Mechatronics or a related field.
Technical Skills:
Familiar with Ubuntu OS and comfortable running commands in a ROS2 environment.
Ability to recognize basic English technical terms and read software log information.
Experience: Minimum 3 years of experience in testing repair or software flashing within an electronics manufacturing environment (e.g. service robotics robotic arms consumer electronics automotive electronics or telecommunications equipment).
Soft Skills:
Strong sense of responsibility and meticulous attention to detail.
Good logical analysis troubleshooting and communication skills.
English Proficiency: Very basic English communication skills (written/verbal).
Work Culture: Experience working in a startup environment is preferred.
Required Experience:
IC
About Company
Discover RIVR's innovative Physical AI solutions revolutionizing last-mile delivery. Our autonomous robots ensure faster, safer, and sustainable deliveries of parcels, groceries, and meals
