Operations Manager

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Position Overview

The Operations Manager leads and oversees the China Operations team ensuring high-quality compliant and efficient delivery of data center and server room services in alignment with client standards SLAs and business objectives. This role directly manages the Operations Engineer(s) and serves as the primary point of accountability for operational performance resource planning vendor coordination and client satisfaction.

Key Responsibilities

• Lead and manage the server room operations with consistent execution including monitoring maintenance troubleshooting and incident resolution for IT infrastructure (servers network equipment power cooling etc.).
• Oversee capacity planning for server roomstracking and forecasting power cooling rack space loading and network port utilization to support current and future needs. Collaborate with IT and facilities teams to optimize layout and resource allocation.
• Review validate and approve all change requests permits and documentation related to IT hardware work including installation decommissioning migrations refreshes and any other works that may have potential impact.
• Manage relationships with vendors and third-party service providers; approve work schedules supervise on-site activities and ensure deliverables meet client standards and contractual obligations.
• Maintain strict compliance with physical security protocols and environmental controls (temperature humidity power redundancy) in all server room facilities.
• Ensure accurate and up-to-date inventory records of hardware software and network components using designated tools (e.g. Patch Manager).
• Drive the development review and continuous improvement of standard operating procedures (SOPs) for all server room activities.
• Enforce adherence to client policies industry best practices (e.g. ISO TIA-942) and regulatory requirements governing data center operations.
• Lead participation in disaster recovery planning testing and execution to ensure client business continuity.
• Collaborate closely with regional IT facilities and client teams to align operations with broader technical and strategic goals.
• Stay current with emerging data center technologies trends and operational efficiencies to enhance service delivery.

Qualifications & Skills

• Bachelors degree in Computer Science Information Technology Engineering or a related field.
• Minimum 5 years of experience in data center or server room operations with at least 2 years in a supervisory or team lead capacity.
• Demonstrated expertise in data center infrastructure including power cooling cabling standards and hardware lifecycle management.
• In-depth knowledge of cabling standard and cable management in data center.
• Knowledge in using all standard cable testers used in data centers (e.g. Fluke Networks VIAVI or comparable tools) to verify and certify copper and fiber cabling integrity.
• Strong knowledge of building services engineering and facility management principles.
• Strong troubleshooting and incident handling skills and ability to follow technical procedures accurately.
• Experience with ServiceNow or similar ticketing systems is highly desirable.
• Proven ability to manage vendors incidents and cross-functional projects under tight deadlines.
• Excellent leadership communication and stakeholder management skills.
• Professional certifications such as CDCP CDCS CCNA MCSE or PMP are highly desirable.
• Ability to work collaboratively across local and regional teams and with external vendors.

Additional Information

This role reports to the APAC Operations Leadership and may require occasional travel within China or regionally. The Operations Manager is accountable for team performance client satisfaction and operational excellence across all managed sites in China

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.