Nutanix Engineer Networking IT Support Engineer China

Nutanix Engineer / Networking IT Support Engineer (Break & Fix)

Location: Beijing Kunshan Qinzhou Shanghai Suzhou Zhangjiagang Zhangzhou City

Job Type: Freelance On-Call Priority: Immediate Start

We are looking for a skilled Nutanix Engineer / Networking IT Support Engineer to deliver on-demand Break & Fix support within enterprise IT environments. This is a freelance customer-facing role suited to an experienced engineer who can independently diagnose and resolve infrastructure virtualization hardware and networking issues both onsite and remotely.

The successful candidate will have strong expertise in Nutanix technologies solid networking knowledge a valid CCNA certification and excellent English communication skills.

• Deliver onsite and remote Break & Fix support for enterprise infrastructure and networking incidents.
• Install configure administer and maintain Nutanix environments including AOS AHV and Prism.
• Perform upgrades patching and infrastructure lifecycle maintenance.
• Troubleshoot hardware software virtualization and network-related issues.
• Resolve connectivity problems involving TCP/IP VLANs DNS DHCP routing and switching.
• Support backup recovery and disaster recovery processes.
• Respond to incidents and service requests within agreed service levels.
• Work closely with regional and global technical teams on infrastructure initiatives.
• Maintain accurate documentation service reports and incident records.
• Deliver professional customer-focused support during all client interactions.

• 5 years of experience in infrastructure networking virtualization or IT support engineering.
• Hands-on experience with Nutanix (AOS AHV Prism).
• Experience supporting VMware and/or Microsoft Hyper-V environments.
• Strong understanding of enterprise networking concepts including TCP/IP VLANs DNS DHCP routing and switching.
• Proven Break & Fix experience within enterprise IT environments.
• Ability to diagnose and resolve complex infrastructure and networking issues.
• Experience with backup and disaster recovery solutions.
• PowerShell and/or Python scripting experience is advantageous.

• Valid CCNA (Cisco Certified Network Associate) certification.
• Minimum 90% pass mark on the induction assessment.
• Fluent English (spoken and written).
• Ability to work independently in customer-facing environments.
• Strong professional attitude and customer service skills.

• Nutanix Certified Professional (NCP) or higher.
• Experience with AWS Microsoft Azure or Google Cloud Platform.
• Knowledge of automation tools such as Ansible and Terraform.
• Experience supporting large-scale enterprise networking infrastructure.

• Excellent communication and interpersonal skills.
• Strong troubleshooting and analytical ability.
• Calm solution-oriented approach during critical incidents.
• Effective time management and organizational skills.
• Ability to collaborate with distributed technical teams.
• Commitment to delivering high-quality technical support and exceptional customer service.