Mandarin Client Relations Officer

Apply here: Application Form Link

We are seeking a professional Mandarin-speaking Client Relations Officer to build strong relationships with customers and ensure their needs are met effectively. The ideal candidate is proactive customer-oriented and capable of maintaining positive client experiences.

• Serve as the primary point of contact for Mandarin-speaking clients.
• Handle client inquiries concerns and service requests promptly.
• Build and maintain long-term client relationships.
• Coordinate with internal teams to address customer needs and concerns.
• Monitor client satisfaction and identify opportunities for improvement.
• Maintain accurate client records and communication logs.
• Support customer retention and engagement initiatives.

• Native or fluent Mandarin speaker.
• Excellent communication and relationship-building skills.
• Strong organizational and time-management abilities.
• Ability to handle sensitive situations professionally.
• Customer-focused mindset with strong attention to detail.
• Ability to work in a fast-paced environment.

• Experience in client relations account management or customer service.
• Knowledge of CRM platforms and reporting tools.
• Experience working with international customers.

Apply here: Application Form Link