Position:

Job Description:

Principal Accountabilities
Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrows position within each customer and supplier. Responsible for handling more complex discrepancies interfacing directly with customers recommending solutions and/or action plans to internal sales team staff.
Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys) value added order entry & follow up not first articles; managing inbound customer order formats (excel pdf fax etc); work submits SSRQ (SIMS Setup Request) which includes Value Added NCNR (Non-Cancellable Non-Returnable) and COP (Customer Owned Parts); NCNR set up and filing and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys providing first point of escalation after initial set of expedites complete bond requests from Inside Sales manage Dropped Part New Part and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt) RMA (Return Material Authorization) initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis submit Customer Surveys (NAFTA ISO Certs Quality etc) and correct post delivery issues (wrong carrier wrong packaging wrong shipping account etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items forwarding quotes in PDF format to Quote Center monitoring PM views updating quote extensions ordering samples and coordinating contract signature completion with legal.

Job Complexity
Has developed knowledge and skills through formal training or considerable work experience
Entry level often for those with work experience in the skill area
Works within established procedures with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations assesses each using standard procedures and makes sound decisions

Experience / Education

Prefer 24 years of experience with equivalent related experience; fresh graduates also acceptable.

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