Customer Development Mgr
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
HSBC International Wealth and Premier Banking (IWPB)
Within International Wealth and Premier Banking (IWPB) we serve 41 million customers globally including 6.7 million who are international from retail customers to ultra high net worth individuals and their families. We help ourcustomers to take care of their day-to-day finances and to manage protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBCs purpose of openingup a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management Asset Management Global Private Banking and Insurance.
We are currently seeking an experienced professional to join our team.
In this role you will:
- To assistArea Manager to lead acustomer development team in people management sales performance management training and coaching and operational risk controlso as to maximize the productivity of theteam and contribute to the achievement of business strategy with high quality sales and service standard.
- Closely monitoring the sales and services quality provided by team members so as to ensure the sales/service process is strictly followed and the delivery of a consistently excellent customer experience.
- Toensures fair outcomes for customers are delivered in all situations.
- To manage lead and motivate a team of highly mobile sales staff and to lead a mobile sales team to focus on activities to expand HSBCs new to wealth acquisition.
- Role success will be achieved by focusing on striving to develop new relationships outside HSBC that will deliver sustainable growth and profitability.
To be successful in the role you should meet the following requirements:
- Proven ability in mobile sales
- Current product/market knowledge
- Excellent customer service skills
- Managerial experience
- At least 3 years experience in supervisory role of sales function
- Excellent interpersonal leadership and motivation skills
- Strong sales and organization ability and problem solving skills
- Result driven and able to work under pressure
- Good spoken and written English
Youll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.
Issued by HSBC Bank (China) Company Limited
Required Experience:
Manager
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
