ACT Ops Associate, INLT-Field
Job Summary
Contacting with customer if the data/information is unclear/incorrect.
Key in the data/information in system. Make sure the data/information in system is correct and align with SOP/requirement.
Escalating issues and problems encountered in daily work.
Collaborating with origin and destination logistics teams and other service providers to solve shipment issues
Act as 1st Tier support for Seller Service queries related to shipments
Any Add-hoc task assigned by leaders.
Key job responsibilities
2 years working experiences
Work at flexible schedule/shift/work area including weekends nights and/or holidays if needed
Good at MS Office applications (Excel Word Outlook).
Ability to meet deadlines prioritize workloads maintain a strong attention to detail and work independently.
Customer oriented mindset have a sense of urgency in completing all departmental and personal goals
Willing to take additional duties/tasks assigned by leadership as business related services and products continue to expand.
Good written/read communication skills in English
About the team
The ACT operations team is a team of customs brokers managing the import duty requirements of FBA and external products. We have INLT LLC in US (a subsidiary of Amazon) and 3rd party customs broker in EU & UK responsible for filing customs entries for goods.
We are the provider of choice for industry-leading customs and trade services for universal importers and exporters bringing value to traders by simplifying processes ensuring accuracy reducing costs and providing a one-stop suite of trusted solutions.
- Experience performing accurate data entry and analysis
- High school or equivalent diploma
- Bachelors degree in logistics transporation supply chain or business
- Experience in international logistics cross-border transportation and supply chain or U.S. Customs rules and regulations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
About Company
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