Account Manager

About the role:

This is an exciting time for Forter as we have seen great success in the market and are building a team to support our growth in China. The Customer Success department is the backbone of everything Forter does and as an Account Manager youll be a key addition to that team. Forters technology is on the cutting edge and as such the Customer Success team is in an exciting position to show customers how to benefit from that value. We put a great deal of faith in our Account Managers and CSMs who are responsible not only for customer satisfaction but also for renewals expansion and providing strategic this role youll build lasting relationships with client executives solve complex business challenges and grow partnerships all while developing business technical and relationship skills thatll be the cornerstone of your future career.

The successful candidate will play a fundamental role in achieving our ambitious growth objectives across Chinas eCommerce and payments ecosystem.

What youll be doing:

• Enable a variety of client stakeholders on Forters portal and technology close to the account going live. Run ongoing training and enablement for clients as well
• Quarterback high impact engagements particularly monthly and quarterly business reviews to communicate Forters performance and value to client executives
• Procure advocacy from your clients in the form of reference calls case studies etc. that act as sales accelerators and turn our partners into active promoters
• Leverage your client relationships and knowledge of Forters solution to generate upsell opportunities that you will collaborate with the Sales team on
• Own the retention number for your book of business and oversee the renewal process for expiring client contracts
• Share key insights about Forters product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction
• Direct client technical inquiries or troubleshooting questions to our Support team and help that team where necessary to ensure a positive customer experience
• Maintain clean data within our internal systems to ensure that both you and Forters leadership team have the most accurate info possible about the book of business

What youll need:

• 3-4 years of post-live client-facing Account Management / Customer Success experience
• Handling enterprise clients based in the GCR region
• Bilingual fluency in Mandarin Chinese and English written and verbal with the ability to engage confidently at all organisational levels
• Experience leading monthly and quarterly business reviews with client executives where you described the value and ROI of your companys solution
• Experience communicating client business objectives or issues to your internal leadership in order to form a strategic account plan
• Experience collaborating with your internal Product R&D and/or operations team to understand client needs and communicate product feedback
• Experience enabling and training your clients on how to use your companys UX both initially and on an ongoing basis
• Experience in a SaaS startup environment and in either the payments fraud or finance industry highly preferred
• Ability to work in fast paced environment be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
• Ability to break down ambiguous and nuanced problems into concrete manageable components and think through optimal solutions
• Openness to being hands on. Not afraid to roll your sleeves up and get in the weeds while solving complex operational problems
• Ability to travel within China and internationally as required

About Us:

Commerce is evolving faster than the systems built to support it. Agentic AI is redrawing how people buy. Customer expectations have a new ceiling. And bad actors are evolving alongside every advancement.

Forter was built to meet this moment and stay ahead of it.

We are a human-first AI-built company. Our technology analyzes patterns across a network of over 2 billion shoppers delivering identity intelligence across the entire commerce journey from sign-up to checkout to returns that protects revenue and unlocks great customer experiences simultaneously. With Forter businesses know who to trust whether its humans or the agents shopping for them. The result: zero friction for the customers who matter. No revenue left behind.

The worlds most trusted brands Nordstrom Instacart Priceline Adobe ASOS and eBay among them rely on Forter to get this right. Since 2013 weve raised $525M from investors including Tiger Global Bessemer Sequoia Capital and Salesforce Ventures and today we power commerce decisions for nearly 1 million businesses globally. Were more than fraud payments and orchestration we make trust a competitive advantage.

Trust is backed by data Forter is a recipient of over 10 workplace and innovation awards including:

• Great Place to Work Certification ( 2025)
• Fortunes Best Workplaces in NYC (and 2025)
• Forbes Cloud 100 ( and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

Forterians are genuinely some of the best people youll work with. Smart curious and deeply good humans who care about the work and each other. Thats not an accident its something weve been intentional about since day one and its the thing people mention most when they talk about why they stay. When youre surrounded by people like this doing work that actually matters it changes what a job can feel like.

Forter was built on a simple but powerful conviction: when AI does its job humans can do theirs better. That philosophy shapes our products and shapes how we work. AI is core to our workflows not as a shortcut but as a force multiplier that gives Forterians the space to focus their energy where human judgment is irreplaceable.

Were a global team of 500 people with regional headquarters in New York Tel Aviv London and Singapore and employee presence across the US Canada Germany France Japan China and Australia. Our teams are cross-functional by design and the work you do here is visible consequential and connected to the outcomes that matter.

Youll have real ownership here and proximity to decisions. And we back that with investment in your growth RSU offerings L&D programs built around AI tools and a culture of recognition rooted in our 4.5 day weeks (aka Forters Appreciation Fridays and Sundays). From team outings to local cultural celebrations we mark the moments that matter wherever you are in the world. We dont want Forter to be just another job. We want it to be the place you build.

If youre ready to work on a problem that sits at the intersection of AI commerce and human trust this is it.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants regardless of race color religion gender sexual orientation marital status gender identity or expression national origin genetics age disability status protected veteran status or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability please email us at This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Benefits:

• Competitive salary
• Comprehensive and generous health insurance including vision and dental coverage
• Generous PTO policy
• Half day Fridays

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