Technical Support Engineer
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Job Summary
Location:
Santiago Region Metropolitana de Santiago ChileJob ID:
R0125415Date Posted:
Company Name:
HITACHI ENERGY CHILE S.A.Profession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity
Be part of Network Control a team within Enterprise Software that delivers world-class network management systems for utilities and power companies. You will support customers using Network Manager our SCADA/EMS/GMS platform ensuring their systems run smoothly in production. You will join a skilled engaged team where your work directly impacts communities and society. This role offers real growth opportunities in a global collaborative environment.
How youll make an impact
- Provide first-line support to customers using Network Manager.
- Manage and resolve incoming support requests from utility and power companies.
- Support planned and unplanned outage management processes.
- Assist customers with SCADA EMS and GMS systems in live production environments.
- Collaborate with your team to troubleshoot and find solutions quickly.
- Contribute to the continuous improvement of support processes.
- Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
Your background
- Experience in technical support or a similar engineering role.
- Knowledge of SCADA EMS or GMS systems.
- Ability to manage multiple support tasks simultaneously.
- Strong communication skills to interact with customers effectively.
- Problem-solving mindset with attention to detail.
- Fluency in English (written and spoken).
Required Experience:
IC
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
