Web Content Specialist

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge qualifications and experience for the the normal course employees will be hired transferred or promoted between the minimum and midpoint of the salary range for a job.

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job Summary

Student Communications Services (SCS) provides communications leadership and support to UBCs Office of the Vice-President Students (VPSO) and Enrolment Services (ES). This role is part of a cross-functional unit that works collaboratively to build and maintain a student-centred digital and communications ecosystem for UBC Vancouver students across web social media email and other platforms.

This position is responsible for the content operations and management of Student Communications Services websites designs writes and edits compelling content ensuring that they are consistent and up-to-date.

This position actively champions fosters and ensures the inclusion of voices that have been underrepresented or discouraged in the work they perform.

This position seeks to build and implement a student-focused content operations strategy that reflects the goals of the UBC Student Strategic Plan and connects with student audiences.

This role supports the Content Strategy and Operations for Student Communications Services ensuring that UBC students on the Vancouver campus are informed engaged and empowered while navigating web content

Organizational Status
The Web Content Specialist is a member of the Student Communications Services (SCS) team. This position reports to the Manager Content Strategy. An integral member of the Student Communications Services team they work in close collaboration with VP Students Office Student Services and Enrolment Services teams.

Work Performed

Web Content & Maintenance

• Responsible for maintaining consistency in content across all student touchpoints and digital products.
• Ensures principles of the Content Style Guide are applied correctly and consistently in web content work.
• Leads regular content audits with campus units to review and update web content in line with academic timelines and program priorities.
• Recommends improvements to internal standards and processes to increase quality performance and stakeholder satisfaction.
• Conducts operational management including documentation and training of staff related to the maintenance of the websites.

Web Content Design

• Writes edits and publishes usable compelling and well-organized content based on a thorough understanding of business objectives user needs and industry best practices.
• Leads content design on digital projects evaluating the content needs of both business partners and users to write edit structure and maintain web content.
• Communicates and develops strong relationships with subject matter experts to understand service and program needs and their relation to web projects and requests.
• Educates other teams about (and reviews adherence to) Student Content Style Guide UBC web guidelines and accessibility standards.
• Evaluates and provides recommendations for web content to ensure it upholds minimum Web Content Accessibility Guidelines (WCAG) requirements as well as the Content Style Guide for .
• Champions and fosters the inclusion of diverse student voices and perspectives and ensures the representation of historically persistently or equity-seeking students.

Project Coordination

• Develops detailed project briefs outlining objectives target audience key messages tasks timeline and desired outcomes.
• Establishes realistic project timelines and sets clear milestones ensuring all involved parties are aligned and aware of key dates.
• Regularly plans executes and reports on content projects with team and stakeholders ensuring all tasks are on track and adjusting timelines as necessary.
• Maintains open lines of communication with all team members and stakeholders throughout the project lifecycle ensuring clarity addressing concerns and fostering a collaborative environment.
• Prepares presentations reports documentation and other deliverables as needed.
• May also write review and provide recommendations on student-centred content for emails newsletters and/or documentation guides as required.

Consequence of Error/Judgement

This position represents the VPSO ES and the University as a whole and is required to exercise professional judgment collegiality and initiative while undertaking all responsibilities and developing relationships and partnerships.

Incorrect decisions or judgment will directly affect UBCs reputation with students faculty staff partners and the broader community. Inappropriate actions errors in performance or indiscretions in judgment can negatively impact the VPSOs working relationships and credibility with a range of critical internal and external partners may result in legal action or negative public relations incur inappropriate costs and/or jeopardize the units reputation.

Supervision Received

Works under general guidance and supervision of the Manager Content Strategy.

Works with members of Student Communications Services Vice-President Students Office and Enrolment Services to achieve the communication goals of the portfolio and its units.

Must be self-directed able to handle project priorities and work independently. Shows initiative and accountability in reaching set goals. Work is reviewed periodically to assess performance and ensure achievement of project goals

Supervision Given
May lead recruitment hiring training supervision and mentorship of student staff.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum four years of related experience or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives including perspectives in conflict with ones own

- Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion

Preferred Qualifications

• Demonstrated experience leading writing editing and managing content across multiple digital platforms
• Higher education degree or diploma in a relevant field of Digital Media Information Design Information Management or Communications preferred
• Expressed commitment to supporting historically persistently or equity-seeking student populations and an inclusive workplace
• Experience engaging with multiple diverse stakeholders subject matter experts or clients
• Strong project management skills and a proven track record in coordinating multiple projects with many stakeholders or clients
• Expressed commitment to supporting equity-deserving student populations and an inclusive workplace
• Ability to work in a flexible changing environment
• Solid understanding of the principles and practices of web content writing and editing
• Effective oral and written communication and interpersonal skills.
• High level of initiative curiosity and willingness to experiment and innovate.
• Attention to detail and judgment in all work.
• Flexibility and ability to seek creative ideas to solving problems and identifying new opportunities
• Ability to use tact and discretion when working with confidential or sensitive information.
• Ability to work effectively both independently and in close collaboration with a diverse range of partners and colleagues across campus
• Ability to give and receive feedback productively

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code including sex sexual orientation gender identity or expression racialization disability political belief religion marital or family status age and/or status as a First Nation Metis Inuit or Indigenous person.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.