Warehouse Supervisor Floor Operations

The Opportunity: 
The Warehouse Supervisor - Floor Operations is responsible for leading daily warehouse floor activities in a fast-paced distribution environment. This role oversees warehouse leads and associates across receiving put-away order picking staging loading shipping and inventory movement to ensure operational goals are met for productivity accuracy safety quality and customer service.

The Supervisor coordinates workflow staffing and priorities based on inbound and outbound requirements customer commitments shipping deadlines and labor availability. This position uses AS400 warehouse systems spreadsheets reports database tools and forecast information to support daily planning execution and decision-making.

This role is also responsible for coaching training performance management attendance monitoring employee relations support and problem resolution in accordance with company policies Employment Standards Act (ESA) requirements and the Collective Bargaining Agreement where applicable.

The ideal candidate is a hands-on leader who spends significant time on the warehouse floor communicates clearly keeps the team organized and drives accountability safety quality and productivity throughout the shift.

What Your Impact Will Be: 

Operational Execution

• Oversee daily warehouse floor operations including receiving put-away replenishment order picking staging loading shipping and inventory movement.
• Plan assign and adjust work throughout the shift to meet service levels shipping schedules customer requirements and operational priorities.
• Monitor workflow labor utilization order status and equipment availability to identify and resolve operational bottlenecks.
• Ensure orders shipments and inventory transactions are completed accurately efficiently and on time.
• Investigate and resolve order issues inventory discrepancies product damage equipment concerns and process gaps.
• Partner with Transportation Customer Service Inventory Control Operations Management and other departments to support smooth daily execution.
• Communicate shift priorities performance expectations operational changes and service risks to employees and management.

Safety Quality and Compliance

• Promote and maintain a safe work environment by ensuring compliance with company Health and Safety procedures equipment guidelines and operational policies.
• Conduct regular floor walks to identify and address hazards housekeeping concerns blocked aisles damaged product unsafe behaviours and process non-compliance.
• Ensure proper use of material handling equipment PPE RF scanners warehouse tools and other required equipment.
• Support incident reporting root cause reviews corrective action follow-up and safety communication as required.
• Maintain standards for product handling labeling storage cleanliness damage prevention and warehouse organization.
• Reinforce compliance with company policies standard operating procedures ESA requirements and the Collective Bargaining Agreement where applicable.

People Leadership

• Provide daily direction coaching and support to warehouse leads and associates.
• Monitor employee performance productivity attendance accuracy safety practices and adherence to procedures.
• Provide timely feedback recognition and corrective coaching to support individual and team performance.
• Support onboarding training and cross-training to build team flexibility and operational coverage.
• Address employee questions concerns and performance issues professionally and escalate matters to management or People & Culture when appropriate.
• Foster a respectful accountable and team-oriented work environment.

Inventory Accuracy and Process Control

• Support inventory accuracy through proper documentation transaction control location management and product movement verification.
• Monitor picking staging loading and shipping accuracy to reduce errors rework customer issues and product loss.
• Assist with cycle counts inventory investigations audits and discrepancy resolution as required.
• Ensure employees follow established inventory control procedures and escalation processes.

Performance and Continuous Improvement

• Track review and communicate daily performance against key operational goals including productivity accuracy safety on-time shipping order completion and labor efficiency.
• Identify opportunities to improve workflow layout staffing quality safety and employee engagement.
• Recommend and support process improvements that reduce errors delays rework overtime damage and safety risks.
• Support the implementation of new procedures systems equipment technology and operational changes.
• Promote a culture of continuous improvement accountability and operational excellence.

Qualifications :

What Were Looking For: 

Required Qualifications

• Experience supervising hourly employees in a warehouse distribution fulfillment logistics or manufacturing environment.
• Strong understanding of warehouse floor operations including receiving picking staging loading shipping and inventory movement.
• Ability to lead motivate coach and hold employees accountable in a fast-paced environment.
• Strong communication problem-solving organizational and decision-making skills.
• Ability to prioritize work adjust to changing demands and make sound decisions under pressure.
• Basic computer skills including experience with Microsoft Office warehouse management systems inventory systems RF scanners or similar tools.
• Ability to work the assigned shift and support overtime weekends holidays or schedule changes based on business needs.

Preferred Qualifications

• Previous experience as a Warehouse Lead Team Lead Supervisor or similar leadership role.
• Experience working in a unionized environment.
• Familiarity with AS400 or similar warehouse ERP or inventory management systems.
• Experience using performance metrics to manage productivity accuracy safety and service levels.
• Knowledge of Health and Safety practices related to warehouse operations and material handling equipment.

Working Conditions

• Role requires regular presence on the warehouse floor.
• Must be comfortable working in a fast-paced warehouse environment with changing priorities.
• May require standing walking bending and moving throughout the shift.
• May require working around material handling equipment loading docks trailers racking and warehouse traffic.
• Overtime weekend holiday or extended shift coverage may be required based on operational needs.

*The pay range is indicative of projected hiring range however base pay will be determined based on a candidates work location skills and experience. Mattel offers competitive total pay programs comprehensive benefits and resources to help empower a culture where every employee can reach their full potential. 

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is a proud Equal Opportunity Employer and we are committed to creating a welcoming inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process upon request in all aspects of the selection process.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time